Troubleshooting | Any.do Help Center

I cancelled my Premium subscription but I am still seeing Premium features.

After cancelling your subscription you will still be able to enjoy Premium features until the original subscription expires (the day the next payment should be made), but you won’t be charged.

Is Any.do draining your device battery?

Do you have a battery saving app? This could be the origin of the issue. As Any.do continues running syncing processes to make sure your tasks are up to date, the battery saving app sees Any.do running in the background … More

I just purchased a Premium subscription but am unable to see Premium features. What do I do?!

It takes up to 2 hours for the Premium account to sync across platforms. If you are still not seeing them after 2 hours, please go to Any.do Settings → Profile → Restore Transactions. If that does not show you … More

Is the widget not syncing or unresponsive?

Please remove the widget and re-add it to your device. Find details and platform-specific instructions below

I was overcharged, how can I get a refund?

Please submit a refund request and we’ll be happy to review your case! Find details and platform-specific instructions below

Is your app freezing or crashing?

We are very sorry for this! Please find device specific instructions below. Find details and platform-specific instructions below

Why can’t I cancel my Premium Subscription?

You can only cancel your subscription from the platform from which you bought it. For example, if you did not buy your subscription on your Android, you will not be able to cancel it through Google Play.

Why is my Android app not working in landscape mode?

In the past, Any.do supported Portrait mode only. For the convenience of our users, the app now works in Landscape mode also, excluding a few specific screens: The task menu Grocery list Referral screen Missed call prompt screen Premium screen … More

I am trying to change my email but the app gives me the notification, “Oops, something went wrong”.

This is probably happening because you are trying to change your email to an email address that is already associated with an Any.do account. Please delete the account associated with this address and then try changing your email again or … More

Are your reminders alerting you at the wrong time or not alerting you at all?

First, be sure that your reminders are toggled ‘ON’. Alerts for individual tasks can be toggled ‘ON’ by tapping on the task to see the task options and then tapping on the bell icon to open the reminder settings. If … More