Why did my reminders stop working?

As long as you've turned your reminders ON and have your device open and app synced, you should be seeing reminders in their designated time. However, certain cleaning apps - like Clean Master, 360 Security, CM security, Fast Booster and similar - might be interfering with the app's proper function. While cleaning your device, these apps stop Any.do from sending you reminders to minimize data consumption. In order to fix this and make sure you're able to receive Any.do's reminder, please follow the steps below:

1. Go to your device settings

2. Tap on ‘Accessibility’

3. Under ‘Services’ turn off the cleaning app

4. Please restart your device (switch it off and back on)

5. Enter your Any.do app

You may also choose to remove Any.do from your Power Saving list, which will ensure that the app remains active in the background. To do this, please see the instructions below (per your device): 

 
Samsung OS 6 with Smart Manager

1. Go to your Smart Manager app and tap on ‘Battery’

2. Under ‘App Power Saving’, tap ‘Details’

3. Tap on ‘Any.do’ and tap ‘Disable’

Samsung OS 7

1. Go to your device settings and tap ‘Device Maintenance’

2. Tap on ‘Battery’. Scroll down and tap ‘Unmonitored apps’

3. Add Any.do to this list

Zenfone

1. Go to your ‘Asus Mobile Manager’

2. Turn on ‘Allow’ for Any.do

3. Go to your app launch manager and allow Any.do

4. Go to battery saving settings and exclude Any.do

Huawei

1. Go to ‘Privacy and Security’ in your device settings

2. Add Any.do to your ‘Protected Apps’

3. Go to screen energy saver settings and allow Any.do to interrupt the screen energy saver

4. Go to battery settings, tap ‘Lock screen cleanup’ and exclude Any.do.

Xiaomi

1. Go to your device settings and tap ‘Additional Settings’

2. Tap ‘Battery & Performance’, ‘Manage Apps Battery Usage’, ‘Choose Apps’

3. Tap on ‘Any.do’ and choose ‘No Restrictions’

4. Go to Settings, Permissions, Autostart. Turn on Autostart forAny.do

5. Go to your Power settings policy and allowAny.do to wake up your device

OnePlus

 1. Go to your device settings and tap ‘Battery’

2. Tap ‘Battery Optimization’ from the top right menu icon

3. Select all apps and disable ‘Any.do’

4. Then go to your device settings and tap ‘Sound and Notification’

5. Tap ‘App Notifications’ and tap on ‘Any.do’

6. Change Any.do to ‘Priority’

Leeco Le

1. Go to your Phone Manager and tap ‘Power Management’

2. Tap ‘Protection Applications’ and add Any.do to the protected applications.

3. Go to ‘Settings’, ‘Permissions’, ‘App Permissions’

4. Allow Any.do in App Permissions

ZTE Nubia

 1. Go to ‘Settings’, ‘Apps’, ‘Autostart Management’

2. Enable ‘Any.do’

Oppo

1. Go to Settings and tap ‘Notification and status bar’

2. Enable ‘Turn on screen for lockscreen notifications’

3. LockAny.do to keep it running in the background

 

This should get your reminders going again :) If you're still unable to receive them, please submit a bug via the app (Settings - Support) or contact us directly

 

 

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