Troubleshooting: My Subscription

Having issues with your subscription plan or billing details? Checkout the details below for quick and easy troubleshooting. 


Is Any.do a free app?

Yes! Any.do is completely free to use and offers all core functionality to our standard users. Premium users can enjoy an added boost of productivity with our power tools (such as custom color tags, Advanced Recurring Reminders, unlimited Moments, WhatsApp Integration and more). To learn all about our Premium features and the differences between the standard and Premium version of the app, check out Any.do Premium.


I just purchased a Premium plan but can’t access the Premium features

It takes up to 2 hours for the Premium account to sync across platforms. If you are still not seeing them after 2 hours, please go to Any.do Settings → Profile → Restore Transactions. If that does not show you Premium features, please sign out (under Settings – Profile) and log back into the app. If, after that, you are STILL not seeing them, please contact our Support Team here and they will make sure you get access to them right away.


I want to change my monthly plan to a yearly plan

No problem! You can simply cancel the monthly plan and upgrade to yearly at the end of the billing period. Alternatively, you can reach out to our Support Team to have your monthly plan credited under a new yearly plan 🙂


I want to switch from Premium to Teams

No problem! If you already have an active Premium plan, simply reach out to our Support Team to have your Premium plan credited under a new Teams plan 🙂


I think I was overcharged

All plans are charged per the details in the payment screen, which requires the user’s authorization. However, if you believe you were overcharged, please reach out to our Support Team here and they will be happy to review your case!


I can’t cancel my Premium Subscription

You can only cancel your subscription from the platform from which you bought it. For example, if you did not buy your subscription on your Android, you will not be able to cancel it through Google Play. To find details on how to cancel from each payment platform, go here. If you’re not sure which payment provider you’ve used, please contact our Support Team here and they will gladly look into it for you.


I cancelled my Premium subscription but I am still seeing Premium features

After cancelling your subscription you will still be able to enjoy Premium features until the original subscription expires (the day the next payment should be made). As long as you cancelled the plan per the instructions on this page, you will not be charged further.


I accidentally cancelled my Apple subscription. How can I resubscribe?

Any.do users have full control over their subscription plans, and can manage them anytime! If you subscribed to the Premium plan via Apple, and then cancelled your subscription, you can always resubscribe directly via Apple, per the following steps:

  1. Go to your device Settings.
  2. Tap on your name.
  3. On OS versions older than iOS14, you may need to select “iTunes & App Store”, tap your Apple ID, then tap View Apple ID. You might need to sign in with your Apple ID.
  4. Select “Subscriptions”.
  5. Select your Any.do subscription.
  6. Here you can select the option to resubscribe. 

You can also see read Apple’s article for further instructions on how to manage your subscription. 


My Premium status isn’t syncing on all platforms

The premium status is linked to the account information. The account information is available under profile in the settings menu. If you are not able to see your premium status on all platforms this could mean that you are not logged into the same account on all platforms. In this case you should log out of the platform you are not seeing the premium features on and log in to your premium account.  

If you logged in using an external id for your premium account, create a password for your account and log into other platforms using the regular email+password option.


I can’t find my invoice

To get an invoice for a subscription upgraded directly with Any.do: log into the Web app at https://desktop.any.do/ (from a desktop browser) or via the desktop apps with your Premium account. Then, go to Settings – Profile – Manage Subscription. From there, you can download and send all your invoices to your email.

Google play invoice: please check out this article https://support.google.com/store/answer/6160235?hl=en

Apple store invoice: please check out this article
https://support.apple.com/en-il/HT204088

Huawei app gallery invoice: please check out this article
https://consumer.huawei.com/en/support/content/en-us00740415/ 


Where can I see my billing info?

To view your billing information via Google Play:
Receipts and invoices from Google Play are sent to you via email after your purchase. You can also find it on the Google Play Store app  under Account and tap Purchase history.

To view your billing information via App Store:
Receipts and invoices from the App Store are sent to you via email after your purchase.  You can also find it from your mobile Settings app, tap your name->”Media & Purchases” and sign in as needed ->Tap “Purchase History”. On Mac devices, open the Music app or iTunes -> from the menu bar at the top of the screen, choose “Account”, then click “View My Account” ->scroll down to “Purchase History”-> click on ‘See All’.

To view your billing information via Huawei AppGallery:

From the AppGallery click “My”-> Go to the Account center page-> Select Payment and purchases > Purchase history ->Find the payment record, and click on Billing details.

To view billing info and access invoices via Stripe:

Open the Web App-> Go to app Settings ->Go to ‘My Profile’ ->Choose Manage Subscription. From there, you can download and send all your invoices to your email.


I’m not sure when my plan will be renewed

If you upgraded to a yearly plan the plan will renew a year after the subscription was paid for and the same goes for the monthly plan it will renew every month on the same day of the month.
You can find information regarding your subscription by viewing your billing information on the payment platform. 

To view your billing information via Google Play:
Receipts and invoices from Google Play are sent to you via email after your purchase. You can also find it on the Google Play Store app  under Account and tap Purchase history.

To view your billing information via App Store:
Receipts and invoices from the App Store are sent to you via email after your purchase.  You can also find it from your mobile Settings app, tap your name->”Media & Purchases” and sign in as needed ->Tap “Purchase History”. On Mac devices, open the Music app or iTunes -> from the menu bar at the top of the screen, choose “Account”, then click “View My Account” ->scroll down to “Purchase History”-> click on ‘See All’.

To view your billing information via Huawei AppGallery:

From the AppGallery click “My”-> Go to the Account center page-> Select Payment and purchases > Purchase history ->Find the payment record, and click on Billing details.

To view billing info and access invoices via Stripe: Open the Web App-> Go to app Settings ->Go to ‘My Profile’ ->Choose Manage Subscription. From there, you can download and send all your invoices to your email

You can also contact us directly to find out when your plans renews for apps settings-> support.


How do I edit my payment method?

You can edit your payment method from your payments platform billing information. Please see “Where can I see my billing info”.


I see no option for a monthly plan

Open Any.do Settings-> Profile-> “Upgrade to Premium”, If you don’t see a monthly plan please reach out to our support team at  Any.do Settings-> Support and we will be happy to send you a personal upgrade link.


Do you have a student discount?

We do not offer an official student discount, that said students that would like to upgrade can contact us directly Any.do Settings-> Support and we will send some special offers and discounts we have at that time.


Is there a NGO/ non-profit discount?

We do not offer an official NGO/ non-profit discount, that said organizations that would like to upgrade can contact us directly Any.do Settings-> Support and we will send some special offers and discounts we have at that time.


What payment methods do you accept?

To learn about all accepted payment methods for Google Play, please click here.

To learn about all accepted payment methods for Huawei AppGallery, please click here.

To learn about all accepted payment methods for the Apple App Store, please click here.

The payment methods we accept via Stripe are Visa, Mastercard, American Express, Diners, Cartes Bancaires, JCB, China Union Pay and Discover.


How can I change my payment method?

If you paid for your subscription via Stripe you can,  go to Any.do Settings on the Web app -> tap on ‘My Profile’ ->Manage Subscription.
If you paid for your subscription via the Google Play Store go to settings-> payment methods. 
If you paid for your subscription via the App Store go to Settings app, tap your name-> payment & shipping.
If you paid for your subscription via the AppGallery, go to Settings > tap HUAWEI ID, and go to Account center > Payment and purchases > Bank cards and Click Add in the upper right corner.


I can’t remember which payment method I’ve used

You can find the payment method used in the invoice of the payment itself.

To get an invoice for a subscription upgraded directly with Any.do: log into the Web app at https://desktop.any.do/ (from a desktop browser) or via the desktop apps with your Premium account. Then, go to Settings – Profile – Manage Subscription. From there, you can download and send all your invoices to your email.

Google play invoice: please check out this article https://support.google.com/store/answer/6160235?hl=en

Apple store invoice: please check out this article
https://support.apple.com/en-il/HT204088

Huawei app gallery invoice: please check out this article
https://consumer.huawei.com/en/support/content/en-us00740415/ 


I need my invoice to include my business details

If you paid for your subscription via Stripe you can contact our support team via App Settings-> Support and send the details you would like to add to your invoice.

If you paid for your subscription via the Google Play Store contact them directly here.


If you paid for your subscription via the App Store go to Settings app, tap your name-> payment & shipping -> add shipping address.


If you paid for your subscription via the AppGallery, go to Settings > tap HUAWEI ID, and go to Account center > add address. 


Can I transfer my Premium status from one account to another?

The premium plan is for 1 account only. You can change the email address of your account to another email address that doesn’t have an account already associated with it. You can change your email on the Profile page of the mobile apps. Simply tap on the pencil to the right of your email and begin typing. Or you can contact our support team (Settings-> Support) and we can move the premium status to another account.


Can I share my Premium status with family members?

The premium plan is for 1 account only. We do not have a Family plan. That said, if you want to have multiple subscriptions under 1 plan you can try out the Team’s Plan. If you want to upgrade a few accounts together we might be able to offer a discounted plan for the Family at (Settings->Support).


Can I get a family discount? 

If you want to upgrade numerous accounts we might be able to offer a discounted plan for the Family at (Settings->Support).


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