Troubleshooting: Personal Reminders

Having issues with adding or receiving reminders? Checkout the details below for quick and easy troubleshooting. 

How do I add a reminder?

Adding a reminder is quick and easy and ca be done directly from the Task Menu. To view step by step instructions, check out this article.

I can’t add recurring reminders

If you’re unable to add a recurring reminder, make sure that your task does not already have a one-time or location reminder associated with it. If it does, simply delete it and then create the recurring reminder per the steps provided in this article. If you’re still experiencing issues, please reach out to our Support Team, here.

I want to change my reminder sound

No problem! offers several reminder sounds for you to choose from on the mobile apps. To learn how to change the sound, see here.

I’m not getting reminders

First, make sure that your reminders are toggled ‘ON’ and set properly per the instructions on this page. If they are toggled ‘ON’ and you’re still not receiving them, make sure you provided with access to your device’s notifications settings as explained in our permissions page. Android users should check the settings in the question below.

My Android reminders stopped working

As long as you’ve turned your reminders ON and have your device open and app synced, you should be seeing reminders in their designated time. However, certain cleaning apps – like Clean Master, 360 Security, CM security, Fast Booster and similar – might be interfering with the app’s proper function. While cleaning your device, these apps stop from sending you reminders to minimize data consumption. In order to fix this and make sure you’re able to receive’s reminder, please follow the steps below:

1. Go to your device settings

2. Tap on ‘Accessibility’

3. Under ‘Services’ turn off the cleaning app

4. Please restart your device (switch it off and back on)

5. Enter your app

You may also choose to remove from your Power Saving list, which will ensure that the app remains active in the background. To do this, please see the instructions below.

Samsung OS 7

To ensure proper notifications:  1. Go to your device settings and tap ‘Device Maintenance’ 2. Tap on ‘Battery’. Scroll down and tap ‘Unmonitored apps’ 3. Add to this list

Samsung OS 8

To ensure proper notifications:  1. Open your phone’s Settings app, tap “Apps” 2. Tap the three-dot icon in the top right corner, then tap “Special access”. 3. Tap “Optimize battery usage”, then tap “Apps not optimized”. 4. Select “All apps”, find and disable it here. 5. In your phone’s Settings app, tap “Battery” 6. Tap ‘Always Sleeping apps’ and make sure is not listed there.

Samsung OS 9

To ensure proper notifications:  1. Go to phone Settings, tap on ‘Data Usage’. 2. Select and make sure the “Restrict app background data” feature is turned off. 3. Add to this list.

Samsung OS 10

To ensure proper notifications:  Check your system notifications settings –

  1. Open Settings.

  2. Choose Apps (or Notifications) and then Notifications.

  3. Enable all notifications.

  4. Now, get back to Settings and open Sounds.

  5. Ensure that the notification sound is set.

  6. For some OEMs, navigate to Settings > Display > Notch & status bar. Once there, toggle on the “Show the icons for incoming notifications” option.

Check your notifications settings –

  1. Open Settings.

  2. Select Apps (then open All apps, App manager, or Manage apps).

  3. Select and open it.

  4. Tap Notifications.

  5. Move through all the sections and enable them.

Disable battery optimization for –

  1. Navigate again to Settings > Apps and open an app.

  2. Choose Battery optimization.

  3. Disable optimization for

  4. If available, turn on the Auto-start option.


To ensure proper notifications:  1. Go to your ‘Asus Mobile Manager’ 2. Turn on ‘Allow’ for 3. Go to your app launch manager and allow 4. Go to battery saving settings and exclude


To ensure proper notifications:  1. Go to ‘Privacy and Security’ in your device settings 2. Add to your ‘Protected Apps’ 3. Go to screen energy saver settings and allow to interrupt the screen energy saver 4. Go to battery settings, tap ‘Lock screen cleanup’ and exclude


To ensure proper notifications:  1. Go to your device settings and tap ‘Additional Settings’ 2. Tap ‘Battery & Performance’, ‘Manage Apps Battery Usage’, ‘Choose Apps’ 3. Tap on ‘’ and choose ‘No Restrictions’ 4. Go to Settings, Permissions, Autostart. Turn on Autostart 5. Go to your Power settings policy and to wake up your device 6. Go to Settings –> App notifications –>, then turn the toggle for “Priority” on for all types of notifications. 7. Lock the app in the “recent apps”/ “app overview” plane. Do so by first opening the apps, then press the “recent apps/overview button” (that’s the square button on stock Android, or the button with three horizontal lines on the Mi Mix). From there, find the app you want to receive notifications, pull down on it to “lock it”, so it never gets cleared. 8. This last step requires Developer Options privileges. To enable that, go to Settings –> About phone –> tap on MIUI version tab ten times. You should then get a little message saying “you are now a developer.” Then return to Settings –> Developer option. Scroll to nearly the bottom, find “memory optimization,” and turn it off.


To ensure proper notifications:  1. Go to your device settings and tap ‘Battery’ 2. Tap ‘Battery Optimization’ from the top right menu icon 3. Select all apps and disable ‘’ 4. Then go to your device settings and tap ‘Sound and Notification’ 5. Tap ‘App Notifications’ and tap on ‘’ 6. Change to ‘Priority’

Leeco Le

To ensure proper notifications:  1. Go to your Phone Manager and tap ‘Power Management’ 2. Tap ‘Protection Applications’ and add to the protected applications. 3. Go to ‘Settings’, ‘Permissions’, ‘App Permissions’ 4. Allow in App Permissions

ZTE Nubia

To ensure proper notifications:  1. Go to ‘Settings’, ‘Apps’, ‘Autostart Management’ 2. Enable ‘’


To ensure proper notifications:  1. Go to Settings and tap ‘Notification and status bar’ 2. Enable ‘Turn on screen for lockscreen notifications’ 3. to keep it running in the background


To ensure proper notifications:  1. Go into you phone’s Settings and tap “Apps”. 2. Find the app named “Background app management”. 3. Click on it and then select “Disable”.


To ensure proper notifications:  1. Open “Security” and tap “Accelerator”. 2. Tap the cog icon in the top-right corner and open “Memory acceleration whitelist”. 3. Click on “Add to Whitelist” and select 4. Go back to “Security” and tap “Permissions”, then “Auto-launched apps” and enable “”. 5. Go back to “Permissions”, tap “App management”, tap on, then enable “Notification” and “Auto-launch”. 6. Go back to the main menu for the “Security” app and select “Power”. 7. Open “Standby management” – when in “Standby Management”, the screen title will read “App management”. 8. Allow here.

Meizu (Alternative)

To ensure proper notifications (If the first solution did not solve the problem):  1. Open the “Security” app, tap “Permission”, tap “Run in background”. 2. Tap “” and choose “Keep running in background”.

Blackberry KEYone

To ensure proper notifications:  1. Go to your phone settings, tap ‘Notifications’, tap the settings icon, tap ‘On the lock screen’, ‘Show all notification content’. Tap on ‘’ in the list of apps under ‘Notifications’, turn all the options off. 2. On the home screen, swipe down from the top of the screen. 3. Tap “Settings” icon, then “Notifications”. 4. Tap a profile. 5. Tap Customize App Notifications. 6. Tap an app. 7. Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings. 8. To make the updated settings the default notification settings for the app in all of the notification profiles, tap The Set As Default icon.


To ensure proper notifications:  1. Set in the white list for speedup. 2. Go to “Settings”, “Status bar and notification”, find “”, turn on the “Allow notification”, “Show on lock screen”, “Badge desktop app icon” and the “Top preview” switches. 1. Please go to “Imanager”, “Power manager”, “Excessive background battery usage” and allow to continue running when the background power consumption is high. 2. Please go to Settings, tap “More settings”, tap “Applications”, tap “Autostart”, then turn on the switch for “”.

I’m not getting the Android pop-up

Due to Android Q limitations, the pop up feature no longer turns on automatically. An option to turn it on is presented to users upon entering their account, though it can also be enabled manually via the device setting at any point in time. In order to see the pop-ups, which allow snoozing tasks, completing items, starting Focus Mode or dismissing items, go to your device Settings => Apps => and enable ‘show on top’.

I can’t get my location reminders to work

For the location reminders to work, the app must be enabled to work at the background at all times (not just when using the app). Also, make sure your GPS/ Location settings are fully enabled and that is allowed to access your location settings (under device Settings – Apps – – Permissions). For more information, check out Location Reminders. For further assistance, reach out to our team.

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