Troubleshooting: Settings and Devices

Having issues setting up your account’s preferences or unable to work with specific devices? Checkout the details below for quick and easy troubleshooting. 

Why do things in my app look different than the FAQs?

First, make sure you are using the most up to date version of the app. If you are using the most recent version and still seeing differences, this may mean that we are testing something in the app. To improve the app as much as possible, we will sometimes run tests on certain features so that some users will see one version while other users will see another. So there is no need to worry if you are seeing any differences. Also, if you have registered as an Super User you will receive our latest beta versions for testing, whenever they are available. This means you might see added features or changes to the app’s interface which we plan on launching soon. You will be first to enjoy these additions and we’re counting on your feedback to improve the app 🙂

On what devices can I use is available on all of your favorite platforms! The app is available across various mobile and desktop devices and you may find direct links to download the app to your personal devices, here.

My app is freezing/crashing. What can I do?

We are very sorry for this! Please follow the device-specific instructions below and if you’re still experiencing issues, make sure to report a bug via our contact form so our Support Team can quickly assist you!


Please clear the app data from the device settings (Settings→Apps→→Clear data). Then, uninstall and re install the app.


Please, uninstall and re-install the app.


If using in Browser: Please clear the cookies and cache from the browser you Safari browser. Then, uninstall and re-install the app if the issue persists.

If using Chrome App: Please clear the cookies and cache from Chrome. Then, uninstall and re-install the app if issue persists.

If using Mac App: Please clear the cookies and cache from the Safari browser. Then, uninstall and re-install the app if the issue persists.


How do I disable the Daily Planner notifications?

The Daily Planner provides a notification every morning for users to go over their tasks and prioritize their items for the day. If you do not wish to receive these notifications, you may simply disable them from the app’s Settings as instructed here.

Why isn’t my app translated? uses a crowdsourcing platform to translate the app and offers different language options under the Settings menu in the mobile and desktop apps. However, as our users are our translators, not all languages are currently translated and at times certain translations might not be accurate. If you would like to join our translation team and add more strings in your language, we would be honored to have you! Please go here to see further details.

Why can’t I see the Android Quick-Add bar?

In order to view the Quick Add bar, simply activate it from your app’s Settings as explained on this page.

Why can’t I move to my Android SD card?

The reason for this is that limitations apply to apps installed on the SD card by the Android operation system. One of those limitations is not being able to schedule alerts, which is a core feature for a successful To-Do list. Therefore, at this time the app does not support this option.

I don’t want the Quick Add bar, how do I remove it?

Removing the Quick Add bar can be done easily within your app’s Settings. Just toggle the “Quick-Add bar” to “Hide”.

What should I do if is draining my Android device battery?

Do you have a battery saving app? This could be the origin of any drainage issue. As continues running syncing processes to make sure your tasks are up to date, the battery saving app sees running in the background it and shuts it down. Then, restarts and this creates a cycle of shutting down and restarting the application, leading to extra battery consumption. If you have a battery saving app, please go into its settings and mark as an exception.

Why is my Android app not working in landscape mode?

In the past, supported Portrait mode only. For the convenience of our users, the app now works in Landscape mode also, excluding a few specific screens:

How do I access voice settings from my keyboard?

Looking to access voice settings from your keyboard? Make sure your mobile device is set up properly by following the instructions below.


Using Google Keyboard:

  1. From a Home screen, navigate: Apps icon > Settings then tap “Language & input” or “Language & keyboard”.
    For Oreo OS, navigate: Apps icon > Settings > System > Languages, input & gestures.
    For Samsung devices on Oreo OS, swipe up or down from the center of the display to access the apps screen then navigate: Settings > General management > Languages and input.
    For Pie OS, swipe up from the home screen then navigate: Settings > System > Languages & keyboard, input & gestures.
  2. From the On-screen keyboard, tap Google Keyboard/Gboard.
    Google Keyboard/Gboard is pre-installed on some devices, or download and installs the app from the Google Play Store by searching for “Gboard”.
  3. Tap Preferences.
  4. Tap the Voice input key switch to turn on or off.

Using the device native keyboard:

  1. From a Home screen, navigate: Apps icon > Settings then tap “Language & input” or “Language & keyboard”.
    Note For Oreo OS, navigate: Apps icon > Settings System > Languages & keyboard, input & gestures.
    Note For Samsung devices on Oreo OS, swipe up or down from the center of the display to access the apps screen then navigate: Settings General management > Languages and input.
    Note For Pie OS, swipe up from the home screen then navigate: Settings System > Languages & keyboard, input & gestures.
  2. From ‘Keyboards…’, tap “Virtual keyboard” or “On-screen keyboard”.
  3. If presented, tap ‘Manage Keyboards’, then perform one of the following as appropriate:
    • Tap Google voice typing to turn on or off.
    • Tap <device name> keyboard then tap the Google voice typing key switch to turn on or off.

* If the voice input option doesn’t work on your device: Please note that you need to have a voice recognition app installed on your device, for this feature to work. We recommend installing the Google Keyboard. You can learn more about it on this Google article.