Whether you're seeking assistance with simple questions or facing critical matters, we have you covered. For general inquiries and simple questions, our AI bot is readily available to provide instant responses and helpful guidance. For critical matters or complex inquiries that require human intervention, our dedicated support agents are standing by to provide you with expert assistance and personalized solutions.
Availability:
Personal users (free).
Workspace (Teams) users.
Supported on all platforms (Gradual release).
🛠️ How does it work?
Our chat support is available to all registered users directly via the app.
The chat-support is backed by AI and allows opening support documentation for quick troubleshooting and general info.
If further assistance is required - our agents will be more than happy to help!
Our response time:
For Premium/ Family / Team members - the usual reply time is within 1 business day.
For Free users, the usual reply time is within 2-3 business days.
📲 💻 How to Access
📱 Android/ iOS
Open the 3 dots menu.
Open settings.
Support.
Report a bug.
Or
Open the Notification Center.
Press on the earphone icon.
Note: The feature is being gradually rolled out on mobile. if you do not have access to it please use the Contact Form or Report a Bug in the app.
💻 Web/ Desktop
Open the settings menu from the top left profile image\icon.
Open Support.
Contact support.
OR press the earphone icon on the top right.
➖ How to minimize\ close the chat
📱 Android/ iOS
Press X on the top right.
Press X to exit messages.
💻 Web/ Desktop
In a conversation press the top back arrow.
Press home at the bottom left.
Press X to close the chat.
🔎 How to access conversations & updates
📱 Android/ iOS
Open the 3 dots menu.
Open settings.
Support.
Report a bug.
And open an old conversation.
Or
Open the Notification Center.
Press on the earphone icon.
And open an old conversation.
💻 Web/ Desktop
Open the settings menu from the top left profile image\icon.
Open Support.
Contact support.
And open an old conversation.
Or press the earphone icon on the top right, and open an old conversation.
❓ No access to chat-support
The Chat-Support feature is being gradually rolled out and is currently available for account-holders only. if you do not have access to it please use the chat option on the right side of the Help Center or website instead (reply time will be 1-2 business days for priority queries and 3-4 business days for standard queries).
