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Refunds & Cancellations
What is it?
When it comes to switching, cancelling or even refunding plans – we believe in full transparency. Cancellations can be easily done per the payment platform each users chooses to pay through, while refund will be issued per our TOS. To learn more, see below.
Who has access?
- All paying members.
How does it work?
- Changing plans:
- Users are able to easily switch their subscription plans whenever needed.
- If credit is applicable, it will transferred to the new plan.
- Cancellations:
- Users can cancel their subscription at any point in time.
- If you cancel your plan, you will still be able to use the Premium features until the end of the billing period, afterwards your account data will still remain available under the Free status.
- To cancel your subscription plan, see instructions below per the payment platform you upgraded through.
- Be advised that cancelling a plan is not the same as submitting a refund request.
- Refunds:
- Per our TOS, subscription purchases are eligible for a refund if requested up to 48 hours upon your payment being processed.
- We do not offer any partial or prorated refunds after this period.
Note: Deleting your profile/ uninstalling the app/ inactivity will not be considered as cancellation or a refund request.
Switching plans
How to switch payment plans
To learn more about how to switch plans From Monthly to Yearly payment cycle and vice versa please visit the Billing and Subscription Plans page. You can also contact our support team for assistance via the Contact Form.
How to switch payment providers
To learn more about how to switch payment provider from Google Play\AppGallery\App Store to Stripe or from one payment provider to another please visit the Billing and Subscription Plans page. You can also contact our support team for assistance via the Contact Form.
How to switch from Premium to Workspace
To switch plans From Premium to Workspace and vice versa please contact our support team for assistance via the Contact Form.
Cancelling plans
To cancel your Premium/ Trial subscription via Google Play
- On your Android phone or tablet, open the Google Play app
.
- Check if you’re signed in to the correct Google Account (the one used for paying).
- At the top right, tap the profile icon.
- Tap Payments & subscriptions
Subscriptions.
- Locate Any.do‘s subscription plan and select it.
- Tap ‘Cancel subscription’.
To cancel your Premium/ Trial subscription via Huawei AppGallery
- Go to Settings > Account center > Payment and purchases > Subscriptions.
- Alternatively, open AppGallery, and go to Me > Account center > Payment and purchases > Subscriptions. Then, select Any.do and choose ‘Cancel Subscription’.
To cancel your Premium/ Trial subscription via Apple
- Open the iOS Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap on Any.do
- Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
For more information visit the Apple Website here.
To cancel your Premium/ Trial subscription via Stripe
Log into the Web app from any desktop browser (not via a mobile device). Then:
- Open the Settings menu from your left side panel (avatar icon/wheel icon).
- Go to Profile.
- Choose Manage Subscription → Leave Premium.
You will still be able to enjoy Premium features until the original subscription expires, but you won’t be charged. Keep in mind that simply cancelling the subscription will not ensure a refund.
To cancel a Teams/Workspace plan/trial via the Web/ Desktop apps
✔️To cancel a trial plan:
The Admin of the workspace can cancel the subscription plan from the workspace management screen.
- Open the settings menu from the top left settings icon/ profile image next to your profile name.
- Under the workspace settings, select “Manage workspace”.
- Click on the 3 dots menu.
- Select ‘Delete Workspace’.
✔️To cancel a subscription plan:
The Admin of the workspace can cancel the subscription plan from the workspace management screen.
- Open the settings menu from the top left settings icon/ profile image next to your profile name.
- Under the workspace settings, select “Manage workspace”.
- Click on the 3 dots menu.
- Select cancel subscription.
Note: Once the subscription is canceled it will not be renewed in the next billing period but will stay active until the subscription period ends. If you are not interested to see your workspace you can just delete it.
For more information regarding Worksplace plans see the workspace Refunds and Cancellations page.
Not sure which payment plan you have?
If you have a apple, google play or Huawei subsription- you most likely have a premium subscription, you can view the plan information under your mobile app settings-> profile.
To get all of the subscription informatio visit the Billing and Subscription Plans page to see how to access it.
If you upgraded direclty with us via stipe to view your premium plan information:
✔️ Web, Windows & Mac – Stripe
- Open the settings menu from the top left settings icon/ profile image next to your profile name.
- Tap on ‘My Profile’.
If you have a workspace subscription plan, you will see workspace managment under settings:
✔️ Web, Windows & Mac – Stripe
- Open the settings menu from the top left settings icon/ profile image next to your profile name.
- Tap on workspace managment to vire your plan details.
Invoices and subscription details
To view your apple invoice
The invoice can also be found under your iOS subscriptions.
- On mobile:
- Open the Settings app.
- Tap your name, then tap “Media & Purchases” and sign in as needed.
- Tap “Purchase History”.
- On Mac devices:
- Open the Music app or iTunes.
- From the menu bar at the top of the screen, choose “Account”, then click “View My Account”.
- Scroll down to “Purchase History”.
- Click on ‘See All’.
To view your Google play invoice
The invoice can also be found under your google play subscriptions.
- Visit Google Pay.
- Sign in to your Google account.
- Click Activity.
- To get your receipt, select an order.
To confirm, please reach out to our team via the Contact Form with your Any.do account’s email address (for identification and authorization).
To view your Huawei invoice
If you purchased from the Huawei AppGallery you can find your invoice:
- From the AppGallery click “My”.
- Go to the Account center page
- Select Payment and purchases > Purchase history.
- Find the payment record, and click on Billing details.
To view your Stripe invoice
✔️ Web, Windows & Mac – Stripe
- Open the settings menu from the top left settings icon/ profile image next to your profile name.
- Tap on ‘My Profile’.
- Choose Manage Subscription. From there, you can download and send all your invoices to your email.
Not sure which payment provider you chose?
✔️If you are using Any.do on iOS or Mac-odds are you either used Apple or Stripe. To confirm, please reach out to our team via the Contact Form with your Any.do account’s email address (for identification and authorization).
You can also try to locate your receipts and invoices as App Store sends them via email after your purchase.
✔️If you are using Any.do on Android- odds are you either used Google Play or Stripe. To confirm, please reach out to our team via the Contact Form with your Any.do account’s email address (for identification and authorization).
✔️If you are using Any.do on a Huawei device- odds are you either used Huawei AppGallery or Google Play. To confirm, please reach out to our team via the Contact Form with your Any.do account’s email address (for identification and authorization).
✔️If you are using Any.do on Web or Windows- odds are you used Stripe. To confirm, please reach out to our team via the Contact Form with your Any.do account’s email address (for identification and authorization).
You can also check from the Web App open to app Settings-> ‘My Profile’-> Manage Subscription.
✔️Using multiple platforms- please reach out to our team via the Contact Form with your Any.do account’s email address (for identification and authorization).
For more information visit the Billing and Subscription Plans page.