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Sending Files to the Support Team
Sending Files to the Support Team

Help us help you solve any issue or concern.

Updated over a week ago

Did you encounter an issue you're not quite sure how deal with? Our Support Team is here for any questions or concern and would love to offer instructions and assistance whenever needed. You can always reach out here.

In order to ensure you receive a quick and efficient solution, it's always helpful to send any relevant information which can help clarify the issue. You can attach files of up to 20MB to support requests, or send us a link to an open cloud service for bigger files.

Availability:

  • Personal users (free).

  • Premium users.

  • Family users.

  • Teams users.

  • Supported on all platforms.

🛠️ How does it work?

  • In cases of static issues or questions regarding specific screens, we recommend sending a screenshot per the instructions below.

  • In cases such as browser issues we will ask for console logs so our team can examine the backend of the app and website. The information sent is under our Privacy Policy and is only used for investigating the issue at hand. Please see instructions per browser, below.

  • For more complex issues, we highly advise that you provide with a screencast showing exactly what issue you're facing and what steps you've been taking. Please see instructions per device, below.

💡 Be advised, even when sending screencasts or shots, it is still important to write down a detailed explanation of what you're experiencing.

📸 Sending screenshots

🤖 Sending a screenshot using an Android device

📸 To capture a screenshot

Use your native device options to capture the image - on most devices you have to press the Power and Volume down buttons at the same time.
Make sure to include the entire screen you're having issues with and if there's anything specific in that screen you would like to point out, please make sure to mark it.

📱 Sending a screenshot using an iOS device

📸 To capture a screenshot

Use your native device options to capture the image. Make sure to include the entire screen you're having issues with and if there's anything specific in that screen you would like to point out, please make sure to mark it.

💻 Sending a screenshot using Web, Mac, Windows & Linux

📸 To capture a screenshot via Mac

  • To Capture the Entire Screen: Press Command (⌘) + Shift + 3.

  • To Capture Selected Area: Press Command (⌘) + Shift + 4, then drag to select the area.

📸 To capture a screenshot via Windows

  • To Capture the Entire Screen: Press PrtScn (Print Screen) to capture the entire screen. Press Alt + PrtScn to capture only the active window. The screenshot is copied to your clipboard.

  • To Capture a Selected Area: Press Windows + Shift + S to open the Snip & Sketch tool. Click and drag to select the area you want to capture. The screenshot is copied to your clipboard.

📸 To capture a screenshot via Linux

  • Press "PrtSc" or "Print" key.

  • The screenshot is saved in your home directory.

🎥 Sending screencasts

🤖 Sending a screencast using an Android device

🎥 To record a screencast using your device's native recorder (varies per OS)

  1. Swipe down from the top of the screen to access your Quick Panel and select Screen Recorder.

  2. Choose your preferred Sound settings, then tap on Start recording.

  3. When you're ready to stop the video simply tap the stop button.

  4. You may find the video in your Gallery/ Video library and attach it to your email.

💡 Note: If you do not see the screen recording icon in the quick panel, click on the edit icon of the quick panel, which is normally the symbol of a pencil. The icons of the settings that you you can add to the Quick Panel will appear below. Look for the screen recording icon and drag the icon to the top to add it to the quick panel.

🎥 To record a screencast using AZ Screen Recorder

If you are using an Android device, please install AZ Screen Recorder off of the Google Play store. After this you can simply press on the application, record the issue and attach the screen recording to this email.

📱 Sending a screencast using an iOS device

🎥 To record a screencast

  1. Launch Settings, and select Control Center

  2. Scroll down in the list and add Screen Recording

  3. Close Settings

  4. Swipe-up from the bottom of the display to reveal Control Center

  5. Tap Screen Recording button to immediately begin recording (or 3D Touch to bring up menu).

  6. Then, just forward us the file by replying to this email.

💻 Sending a screencast using Web, Mac, Windows & Linux

🎥 To record a screencast on Mac

Simply use Quicktime which is preinstalled on every Mac device. Click on Quicktime and then click File → New Screen Recording and after recording the issue attach it to the email.

🎥 To record a screencast on a PC

Simply press the Windows key + Alt + R to start a recording, if that doesn't work, press the Windows key + G to bring up the Game Bar, and click the recording button on the upper left hand side to start the recording.

📸 To record a screencast via Chrome (Web app)

Simply download Screencastify off of the Chrome web store and send us the screencast via email.

📸 To record a screencast via Linux

  1. Install SimpleScreenRecorder

  2. Use your package manager: sudo apt-get install simplescreenrecorder

  3. Launch SimpleScreenRecorder from the applications menu.

  4. Select an area or window to record.

  5. Start recording.

📋 Providing Console Logs

💡 Note: The Logs are only used to analyze and provide a solution for the issue at hand.

🌐 To capture a screenshot of Chrome console

Simply use the right click on the browser or for Mac, Cmd + Option + J or on Windows Ctrl +Shift +J, click on inspect. On the right side of the browser click on the console tab and take a screenshot of the issue.

To download the files: Right-click on any message in the console -> Choose "Save as..." to download the console logs as a text file.


🌐 To capture a screenshot of Microsoft Edge console

Simply use the right click on the browser or Control + Shift + I, click on inspect. On the right side of the browser click on the console tab and take a screenshot of the issue.

To download the files: Right-click on any message in the console -> Choose "Save as..." to download the console logs as a text file.


🌐 To capture a screenshot of Safari console

Tap on "Safari" from the top left corner of the menu.
Choose preferences tap on advanced and tick "Show Develop menu in menu bar", then exit the screen.
​

Simply use the right click on the browser and choose inspect element.
On the bottom click on the console tab and take a screenshot of the issue.

To download the files: In the console, right-click on any message -> Select "Export as Text" to download the console logs.

🌐 To capture a screenshot of Firefox console

Simply use the right click on the browser or Mac, Cmd + Option +K or on Windows Ctrl +Shift +J and choose inspect element.

On the bottom click on the console tab and take a screenshot of the issue.

To download the files: Right-click on any log message -> Choose "Save as..." to download the console logs as a text file.

🧾 Verifying payment info for subscription issues

🔎 To locate and send your invoice

To download an invoice from a 3rd part service:

To download an invoice for a subscription upgraded directly with Any.do:

For Premium subscriptions -

  1. Log into the Web app at https://app.any.do (from a desktop browser) or via the desktop apps with your Premium account.

  2. Then, go to Settings – Profile – Manage Subscription. From there, you can download and send all your invoices to your email.

For Workspace subscriptions -

  1. Open the settings menu from the top left settings icon/ profile image next to your profile name.

  2. Under the workspace settings, select “Manage workspace”.

  3. From there, you can see what email address we are sending all your invoices to.

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