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Profile & Account FAQs

Quick solutions for any Profile, Sync and Data issues

Updated over 5 months ago

Having trouble with your profile or account data? You're in the right place. This troubleshooting guide will help you navigate any issues, ensuring that your profile and data are properly set up and syncing throughout all platforms and devices.


👤 Profile Setup & Customization

🔐 Do I have to create an account in order to use the app?

Yes. In order to make sure your tasks and lists are readily available to you 24/7 on any of our supported platforms – we require users to create an account that will sync to our servers and ensure no information ever gets lost. To learn how to create an account and find more information regarding our privacy policy, check out this article.

🆕 How can I create an account?

You can create an account in the app's welcome screen by pressing 'sign up' and either registering with your email address or with any of our 3rd party connections such as Google, Facebook or Apple. To learn more, check out this article.

ℹ️ What information do I need to sign up for Any.do?

You need an email address or a Google, Apple ID, or Facebook account. The account will also require a name and you can opt to add an avatar to your profile as well.

🎨 Can I customize my profile after creating an account?

Yes, you can edit your profile's name, avatar and email after the initial setup as detailed right here. You can also further customize the account to your personal preference as detailed here.

🔑 I already have an account, how can I log in?

Simple! Just open the app on any of our supported platforms and in the Welcome screen opt for the same option you've used when creating your account. Meaning, if you created your account via Facebook, simply choose the Facebook icon (same for email or Google/Apple). For more details about logging in and out of your account, see here.

🤔 I forgot my password! How can I reset it?

Don’t worry, you can easily recover your password from the login page. First, tap the email and password login and type in the email associated with your account. Then, click on “Forgot Password? -> press Recover Password” and a recovery email will be sent to you with further instructions. For more details, see here.

🔒 I can't log into my account I get an error why?

It might be due to many log-in attempts. Please contact our support team with your account details to unlock the account, and make sure to also provide your IP address.

 I can’t sign in with my Apple ID on Windows/non-Apple devices

The Apple ID option is currently available on iOS, Mac and Web apps only. In the meantime, we can offer a workaround to log in with a simple email and password:

  1. From a desktop device, log into the Web app.

  2. Choose to log-in with an email.

  3. Enter your Apple ID’s email address.

  4. Click on ‘forgot password’.

  5. You’ll receive a link to your Apple’s email address to set the account’s password.

Once you’ve set your password, you will be able to log into any platform via the email and password login option.

 I’m having issues connecting with my Apple ID/ I wish to disconnect my Apple ID from Any.do

If you’re experiencing issues registering or logging into Any.do with your Apple ID, the best way to fix the issue is to reset the ID’s permissions and try accessing the app once again via the Apple log-in. You may find step-by-step instructions on how to disconnect Any.do from your Apple ID below. If the problem persists after this, please contact our team here and they will gladly assist you.

Open Apple ID setting:

iPhone or iPad: Open the Settings app, then tap [your name]. Tap Password & Security. Tap Apps Using Your Apple ID.

Mac: Choose Apple menu, then click System Preferences. Click Apple ID, then choose Password & Security -> Click Edit.

Web: Sign in to your Apple ID account page, here.Go to the Security section, then go to Apps & Websites using Apple ID-> Select Manage.

  1. In your Apple ID account settings, you see a list of apps that you use with Sign in with Apple. Please select Any.do.

  2. Select Stop Using Apple ID, then choose Stop Using.

When you stop using your Apple ID with an app, you’re signed out of the app on your device. Now, you can simply reopen Any.do and log back in with your Apple ID.

Note: Changing the profile type will create a new Any.do account with your updated email and will not alter the old account’s email address. To do that, please contact our team here and they will gladly assist you.

✉️ How can I change the email address associated with my Any.do account?

You can change your email on the Profile page of the mobile apps. Simply tap on the pencil to the right of your email and begin typing. Please note that you cannot edit your email address to an email address which already has an Any.do account associated with it.

Be advised that if you used an external ID to create your account (such as Google, Facebook or Apple), you will need to create an Any.do password first in order to make these changes. You can do this by simply using the 'forgot password' link with your external ID's email address via the standard email log-in option. For further assistance please contact our support team here.

🎭 How can I change my profile picture in Any.do?

Go to profile settings and upload a new picture per the details here.

🌍 Can I change the language in my Any.do account?

Any.do offers various translations for the app's screens and menus and you can select your preferred language straight from the settings screen as detailed right here.

🤔 I am not sure what email I used to create my account

You can check which email you’re using under Settings – Profile in your Any.do app. You also might have used an external login such as Google, Apple or Facebook - which you can check by simply trying to log in with these options through the welcome page of the app. You can also contact our Support Team and send them some email addresses you might have used and they will be happy to assist you.

1️⃣ Can I create more than one account?

Yes. You can create multiple accounts but keep in mind that each email address can only be associated with a single Any.do account. We do not advise creating multiple accounts with different email addresses, although it is possible. It is best to create a single account and use the various aspects of the app to keep information separated as needed. For example, the personal space (personal lists and tasks) is entirely private and can be used for your personal matters only. A shared Family or Workspace can be used in the same account for other projects, shared grocery items and other as needed 🤓

🔂 I accidentally created 2 accounts, how can I merge them?

Please contact our support team through the widget on this site or from your Any.do app (under Settings - Support) and they will be happy to assist you.

✏️ How can I edit the name associated with my account?

You may find step by step instructions for changing the name associated with your Any.do account, right here (per platform).

🎭 How can I replace my account’s avatar?

You may find step by step instructions for changing your Any.do account's avatar (profile image) right here.

🏞️ Can I change my app's theme or background?

Yes, you can customize the app's look and feel (including themes and backgrounds) in the app's settings as detailed right here.

♪ How do I change the app's notifications sounds?

Users can opt to change their reminder sounds straight from the app's Settings per the details here.

🔅 How do I set/disable the daily planning alerts?

By default, the Daily Push is set at 9AM each day to help users prioritize their tasks and reset their agenda. You can set the time and days for the daily push notifications, or even choose to disable it, in the app’s settings as detailed here.

🔕 Can I enable or disable specific notifications?

Yes, you can enable or disable specific notifications in the app. To learn more, see here.


⛁ Sync & Data

🔄 How do I sync my account data (lists/tasks/boards etc)?

Simple! Just open the app on any of our supported platforms and log in with the exact same account credentials as you have on your main device (if you used Google/Facebook/Apple when signing-up, make sure to use the same for logging-in). Fore more details about the app's sync, please see here.

📆 How do I sync my calendar?

Any.do calendar integration relies on your integrated calendar-client in order to sync items. On mobile, the app also relies on your native calendar app to sync the events in order to mirror the same in Any.do. As such, certain delays may happen - especially when syncing through several platforms. To learn how to apply an immediate sync, please see here.

💾 Is my data backed up on Any.do’s servers?

Yes, your account data (lists, boards, workspace, tasks etc) is always backed up on Any.do’s servers.

Your calendar and events are synced directly from your preferred calendar client and will remain saved on that client even if you choose to stop using the app.

📤 Can I export my data from Any.do?

Yes, you can export your data whenever needed per the details here.

😱 I logged into my account and it's empty! How do I retrieve my records?

No worries! This might be simply due to you being logged into a different account than the one you've previously used to log your tasks.

You can check which email you’re using under Settings – Profile in your Any.do app. If this is not your main email, just log out and log back in with the option you usually use. If you used Google/Apple/Facebook to create your account, please make sure to always use that option. If you’re still experiencing issues, please don’t hesitate to reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

↔️ My changes are not syncing across all platforms

First, try manually syncing your information with our servers to see if this prompts any new additions. If not, please sign into our web app (at https://app.any.do from any desktop browser) with the same account you are signed into on your main device and see if your tasks show properly there.

If the tasks still don’t sync, please make sure to export them for safe keeping and contact our Support Team for assistance.

📱 I'm switching devices, how can I transfer my account data to the new device?

Any.do is account based, so as long as you log into the app on the new device with the exact same account credentials as you had on your old device, you will be able to see the same exact records. If you used Google/Facebook/Apple when signing-up, make sure to use the same for logging-in.

If you're not sure which account you've used previously, just open the app on your old device and go to Settings - Profile. If you need help please contact our Support Team.

📑 How can I get a copy of all my account's data (lists/tasks/boards etc)?

Any.do offers multiple exporting and printing options available per platform and features. You can send the completed tasks folder to your email and also share your active tasks from your lists/boars and even print them. To get a full break down of your options, please check out this article.

If you want all of your data gathered together per GDPR guidelines, please contact our Support Team and they will be happy to assist.

🔐 What permissions does Any.do require?

Any.do requires several permission-types from your device in order to activate certain features and manage the app's notifications. For details information about app-permissions, please see here.

☎️ Why does Any.do need access to my contacts?

Contact-information is required for Action Tasks and for sharing purposes (sending invites to other users).

🔏 How do I enable/disable Any.do's permissions?

App permissions change per the specific device you're using the app on. To learn all about enabling and disabling permissions, please see here.

❌ How can I delete my account?

We’re sorry to see you go! If you experienced any issue with your account, you’re welcome to contact our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

If you still wish to delete the account, you can do so under the Profile screen in the mobile or desktop apps, as detailed here.

❌ I would like to delete my account's data per GDPR guidelines

We’re sorry to see you go! If you experienced any issue with your account, you’re welcome to contact our Support Team for assistance.

To have your data removed from our servers, please contact us at [email protected] directly from the email address associated with your Any.do account (for verification purposes).

Be advised that deletion is irreversible and there will be no option to retrieve this data once removed. Note that we can only process requests submitted by the owner of the account, for privacy and security concerns. To learn more about Any.do’s Privacy Policy, click here.

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