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Troubleshooting: Profile, Sync & Data
Troubleshooting: Profile, Sync & Data

Quick solutions for any Profile, Sync and Data issues

Updated over a week ago

Having trouble with your profile or account data? You're in the right place. This troubleshooting guide will help you navigate any issues, ensuring that your profile and data are properly set up and syncing throughout all platforms and devices.


👤 Profile

Your account's profile is where you can manage all things related to the app's settings, personal preferences and your private info (such as name and email).

Your profile is linked to an email address (not a mobile number or a specific device) and be can created directly or by using 3rd party services such as Google, Apple and Facebook. Be advised that your profile can be linked to 1 email address only.

For issues with your profile, we recommend checking out the following quick-solutions for some of our users' most common questions:

🔐 Do I have to create an account in order to use the app?

Yes. In order to make sure your tasks and lists are readily available to you 24/7 on any of our supported platforms – we require users to create an account that will sync to our servers and ensure no information ever gets lost. To learn how to create an account and find more information regarding our privacy policy, check out this article.

🆕 How can I create an account?

You can create an account in the app's welcome screen by pressing 'sign up' and either registering with your email address or with any of our 3rd party connections such as Google, Facebook or Apple. To learn more, check out this article.

🔑 I already have an account, how can I log in?

Simple! Just open the app on any of our supported platforms and in the Welcome screen opt for the same option you've used when creating your account. Meaning, if you created your account via Facebook, simply choose the Facebook icon (same for email or Google/Apple).

🤔 I forgot my password! How can I reset it?

Don’t worry, you can easily recover your password from the login page. First, tap the email and password login and type in the email associated with your account. Then, click on “Forgot Password? -> press Recover Password” and a recovery email will be sent to you with further instructions.

🔒 I can't log into my account I get an error why?

It might be due to many log-in attempts. Please contact our support team with your account details to unlock the account, and make sure to also provide your IP address.

 I can’t sign in with my Apple ID on Windows/non-Apple devices

The Apple ID option is currently available on iOS, Mac and Web apps only. In the meantime, we can offer a workaround to log in with a simple email and password:

  1. From a desktop device, log into the Web app.

  2. Choose to log-in with an email.

  3. Enter your Apple ID’s email address.

  4. Click on ‘forgot password’.

  5. You’ll receive a link to your Apple’s email address to set the account’s password.

Once you’ve set your password, you will be able to log into any platform via the email and password login option.

 I’m having issues connecting with my Apple ID/ I wish to disconnect my Apple ID from Any.do

If you’re experiencing issues registering or logging into Any.do with your Apple ID, the best way to fix the issue is to reset the ID’s permissions and try accessing the app once again via the Apple log-in. You may find step-by-step instructions on how to disconnect Any.do from your Apple ID below. If the problem persists after this, please contact our team here and they will gladly assist you.

Open Apple ID setting:

iPhone or iPad: Open the Settings app, then tap [your name]. Tap Password & Security. Tap Apps Using Your Apple ID.

Mac: Choose Apple menu, then click System Preferences. Click Apple ID, then choose Password & Security -> Click Edit.

Web: Sign in to your Apple ID account page, here.Go to the Security section, then go to Apps & Websites using Apple ID-> Select Manage.

  1. In your Apple ID account settings, you see a list of apps that you use with Sign in with Apple. Please select Any.do.

  2. Select Stop Using Apple ID, then choose Stop Using.

When you stop using your Apple ID with an app, you’re signed out of the app on your device. Now, you can simply reopen Any.do and log back in with your Apple ID.

Note: Changing the profile type will create a new Any.do account with your updated email and will not alter the old account’s email address. To do that, please contact our team here and they will gladly assist you.

✉️ How can I change the email address associated with my Any.do account?

You can change your email on the Profile page of the mobile apps. Simply tap on the pencil to the right of your email and begin typing. Please note that you cannot edit your email address to an email address which already has an Any.do account associated with it.

Be advised that if you used an external ID to create your account (such as Google, Facebook or Apple), you will need to create an Any.do password first in order to make these changes. You can do this by simply using the 'forgot password' link with your external ID's email address via the standard email log-in option. For further assistance please contact our support team here.

🤔 I am not sure what email I used to create my account

You can check which email you’re using under Settings – Profile in your Any.do app. You also might have used an external login such as Google, Apple or Facebook - which you can check by simply trying to log in with these options through the welcome page of the app. You can also contact our Support Team here and send them some email addresses you might have used and they will be happy to assist you.

1️⃣ Can I create more than one account?

Yes. You can create multiple accounts but keep in mind that each email address can only be associated with a single Any.do account. We do not advise creating multiple accounts with different email addresses, although it is possible. It is best to create a single account and use the various aspects of the app to keep information separated as needed. For example, the personal space (personal lists and tasks) is entirely private and can be used for your personal matters only. A shared Family or Workspace can be used in the same account for other projects, shared grocery items and other as needed 🤓

🔂 I accidentally created 2 accounts, how can I merge them?

Please contact our support team and they will be happy to assist you.

✏️ How can I edit the name associated with my account?

You may find step by step instructions for changing the name associated with your Any.do account, right here (per platform).

🎭 How can I replace my account’s avatar?

You may find step by step instructions for changing your Any.do account's avatar (profile image) right here.


⛁ Sync & Data

Your Any.do account's data is synced and saved to our servers 24/7 to provide cross-platform support and to ensure no information ever gets lost.

At Any.do, we prioritize your privacy and you may find our full guidelines regarding our commitment in our Terms of Service and Privacy Policy.

For answers to some frequently submitted queries about the app's sync and data, please see below:

♻️ How do I sync my account (lists/tasks/boards etc) across all my devices?

Simple! Just open the app on any of our supported platforms and log in with the exact same account credentials as you have on your main device (if you used Google/Facebook/Apple when signing-up, make sure to use the same for logging-in). Fore more details about the app's sync, please see here.

😱 I logged into my account and it's empty! How do I retrieve my records?

No worries! This might be simply due to you being logged into a different account than the one you've previously used to log your tasks.

You can check which email you’re using under Settings – Profile in your Any.do app. If this is not your main email, just log out and log back in with the option you usually use. If you used Google/Apple/Facebook to create your account, please make sure to always use that option. If you’re still experiencing issues, please don’t hesitate to reach out to our Support Team.

↔️ My changes are not syncing across all platforms

First, try manually syncing your information with our servers to see if this prompts any new additions. If not, please sign into our web app (at https://app.any.do from any desktop browser) with the same account you are signed into on your main device and see if your tasks show properly there.

If the tasks still don’t sync, please make sure to export them for safe keeping and contact our Support Team for assistance.

📱 I'm switching devices, how can I transfer my account data to the new device?

Any.do is account based, so as long as you log into the app on the new device with the exact same account credentials as you had on your old device, you will be able to see the same exact records. If you used Google/Facebook/Apple when signing-up, make sure to use the same for logging-in.

If you're not sure which account you've used previously, just open the app on your old device and go to Settings - Profile. If you need help please contact our Support Team.

📑 How can I get a copy of my all my account's data (lists/tasks/boards etc)?

Any.do offers multiple exporting and printing options available per platform and features. You can send the completed tasks folder to your email and also share your active tasks from your lists/boars and even print them. To get a full break down of your options, please check out this article.

If you want all of your data gathered together per GDPR guidelines, please contact our Support Team and they will be happy to assist.

❌ How can I delete my account?

We’re sorry to see you go! If you experienced any issue with your account, you’re welcome to contact our Support Team for assistance.

If you still wish to delete the account, you can do so under the Profile screen in the mobile or desktop apps, as detailed here.

❌ I would like to delete my data per GDPR guidelines

We’re sorry to see you go! If you experienced any issue with your account, you’re welcome to contact our Support Team for assistance.

To have your data removed from our servers, please contact us at [email protected] directly from the email address associated with your Any.do account (for verification purposes).

Be advised that deletion is irreversible and there will be no option to retrieve this data once removed. Note that we can only process requests submitted by the owner of the account, for privacy and security concerns. To learn more about Any.do’s Privacy Policy, click here.

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