All Collections
FAQs & Troubleshooting
Troubleshooting
Troubleshooting: Profile, Sync & Data
Troubleshooting: Profile, Sync & Data

Profile Issues Resolution Guide

Updated over a week ago

Having trouble with your profile or account data? You're in the right place. This troubleshooting guide will help you navigate any issues, ensuring that your profile and data are properly set up and syncing throughout all platforms and devices.


👤 Profile

🔐 Do I have to create an account in order to use the app?

In order to make sure your tasks and lists are readily available to you 24/7 – on any of our supported platforms – we require users to create an account that will sync to our servers and ensure no information ever gets lost. To learn how to create an account and find more information regarding our privacy policy, check out this article.


🔒 I can't log into my account I get an error why?

It might be due to many log-in attempts. Please contact our support team to unlock the account, and also provide your IP address.


🔑 I forgot my password! How can I reset it?

Don’t worry, you can easily recover your password from the login page. First, tap the email and password login and type in the email associated with your account , then click on “Forgot Password? -> press Recover Password” and a recovery email will be sent to you. You will be able to reset your password. To learn more about profile and login check out this article.


 I can’t sign in with my Apple ID on certain devices

The Apple ID option is currently available on iOS, Mac and Web apps only. In the meantime, we can offer a workaround to log in with a simple email and password:

  1. From a desktop device, log into the Web app.

  2. Choose to log-in with an email.

  3. Enter your Apple ID’s email address.

  4. Click on ‘forgot password’.

  5. You’ll receive a link to your Apple’s email address to set the account’s password.

Once you’ve set your password, you will be able to log into any platform via the email and password login option.


 I don't see a connect option to iCloud on my Windows app

The Apple ID option is currently not available on Windows. In the meantime, we can offer a workaround to log in with a simple email and password:

  1. From a desktop device, log into the Web app.

  2. Choose to log-in with an email.

  3. Enter your Apple ID’s email address.

  4. Click on ‘forgot password’.

  5. You’ll receive a link to your Apple’s email address to set the account’s password.

Once you’ve set your password, you will be able to log into any platform via the email and password login option.


 I’m having issues connecting with my Apple ID/ I wish to disconnect my Apple ID from Any.do

If you’re experiencing issues registering or logging into Any.do with your Apple ID, the best way to fix the issue is to reset the ID’s permissions and try accessing the app once again via the Apple log-in. You may find step-by-step instructions on how to disconnect Any.do from your Apple ID below. If the problem persists after this, please contact our team here and they will gladly assist you.

Open Apple ID setting:

iPhone or iPad: Open the Settings app, then tap [your name]. Tap Password & Security. Tap Apps Using Your Apple ID.

Mac: Choose Apple menu, then click System Preferences. Click Apple ID, then choose Password & Security -> Click Edit.

Web: Sign in to your Apple ID account page, here.Go to the Security section, then go to Apps & Websites using Apple ID-> Select Manage.

  1. In your Apple ID account settings, you see a list of apps that you use with Sign in with Apple. Please select Any.do.

  2. Select Stop Using Apple ID, then choose Stop Using.

When you stop using your Apple ID with an app, you’re signed out of the app on your device. Now, you can simply reopen Any.do and log back in with your Apple ID.

Note: Changing the profile type will create a new Any.do account with your updated email and will not alter the old account’s email address. To do that, please contact our team here and they will gladly assist you. To view instructions for switching your Apple ID’s profile type, see below.


✏️ How can I edit my name?

Open the mobile app, go to settings, profile, press the pencil and change the name.


✉️ How can I change my account’s email address?

You can change your email on the Profile page of the mobile apps. Simply tap on the pencil to the right of your email and begin typing. Please note that you cannot edit your email address to an email address which already has an Any.do account associated with it.

Be advised that if you used an external ID to create your account (such as Google, Facebook or Apple), you will need to create an Any.do password first in order to make these changes. You can do this by simply using the 'forgot password' link with your external ID's email address via the standard email log-in option. For further assistance please contact our support team here.


🎭 How can I replace my account’s avatar?

On mobile device: open settings and then go to profile. Click on the avatar\ gray circle and add a photo. On the desktop apps: click on the left avatar add or replace a photo.To learn more about profile and login check out this article.


🔂 I accidentally created 2 accounts, how can I merge them?

If you need both, please contact our support team here and they will be happy to assist you.


🤔 I am not sure what email I used to create my account

You can check which email you’re using under Settings – Profile in your Any.do app. You might have used an external login such as Google, Apple or Facebook. You can also contact our Support Team here and send them some email addresses you might have used and they will be happy to assist you.


1️⃣ Can I create more than one account?

Every email can be associated with one account only. We do not advice to create another account with a different email address but this is possible. It is best to create a single account. Please note that the Premium subscription is per 1 account only.


⛁ Sync & Data

😱 I logged in and my account is empty! How do I retrieve my records?

Any.do is account based, it might be that you logged into a different account or used a different login option. You can check which email you’re using under Settings – Profile in your Any.do app. If you’re not sure, please log out and log in with the option you usually use. If you’re still experiencing issues, please don’t hesitate to reach out to our team here.


↔️ My changes are not syncing across all platforms

First, try manually syncing your information with the servers on your mobile device. Sign into web app (https://app.any.do) with the same account you are signed into on the mobile app and see if your tasks show there,. If the tasks still don’t sync, please make sure to export them for safe keeping and contact our support team for future assistance.


📱 I'm switching devices, how can I transfer my account data to the new device?

Any.do is account based, so as long as you log into the same account on the new device you will be able to see your date. You can view your account information under settings-> profile. If you need help please contact our support team.


📑 How do I request a copy of my data?

You can send the completed tasks folder to your email address by pressing the share button in the folder from the desktop\ web app. You can also share your active tasks by pressing the 3 dots menu on the top right side and press the share icon. If you want all of your data gathered together please contact our support team here and they will be happy to assist.


❌ How can I delete my account?

We’re sorry to see you go! If you experienced any issue with your account, you’re welcome to contact our Support Team here for assistance. If you still wish to delete the account, you can do so under the Profile screen in the mobile or desktop apps, as detailed here.


❌ I want to delete my data

We’re sorry to see you go! If you experienced any issue with your account, you’re welcome to contact our Support Team here for assistance. To have your data removed from our servers, please contact us at [email protected] directly from your Any.do email address. Be advised that deletion is irreversible and there will be no option to retrieve this data once removed. Note that we can only process requests submitted by the owner of the account, for privacy and security concerns. To learn more about Any.do’s Privacy Policy, click here.

Did this answer your question?