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Troubleshooting: Settings & Navigation
Troubleshooting: Settings & Navigation
Updated over a week ago

Get the most out of our app by mastering account settings, optimizing device preferences, and effortlessly navigating through screens on various platforms. Explore solutions to common issues related to settings and seamless app navigation in this comprehensive troubleshooting guide.


βš™οΈ Settings

Any.do's apps settings were designed to provide full control over your account as well as allow for the customization of your experience. You can adjust the app to your preferences so it goes hand in hand with your day to day requirements!

Check out the solutions below for some of our users most common questions regarding the app's settings:

πŸ“† My app's date and time are different from my local time!

The mobile apps and desktop apps reflect your device's native time and date settings. If you're seeing differences, please check your device's settings and make sure they are properly set to your local time zone so it can reflect the same in the app.

πŸ“… Can I change the date format in the app (dd/mm or vice versa)?

In the desktop apps you can change the date format from under Settings - Time Settings to your preference. On mobile, the date format will be set according to your native device's preferences.

πŸ•’ How do I change the time format in the app (12/24 hrs)?

In the desktop apps you can change the time format from under Settings - Time Settings to your preference. On mobile, the time format will be set according to your native device's preferences.

7️⃣ My week starts on Monday but I need it to start on a different day.

No problem! You can set the first day of the week to Sunday/Saturday or Monday. To learn how, see here.

πŸ“ What is the default list?

The default list is the list used when adding tasks through the collective views (7 Days, All Tasks, Calendar, Widgets etc). Once you add a task through these views, the list those items will be added under would be the default list. To learn how to set this list please see here.

Be advised - the default list has no relation to the app's views or displays. Marking a list as default does not mean it will be the only list viewed or that it will be the screen which will open up each time you launch the app (for this you can use the default view).

πŸ‘€ How can I set a default view when opening the app?

You can set your default view to be a specific screen every time you open the app. For details, see here.

If you're mainly using a specific list and want to see it each time you open the app, just use the 'last viewed' option in the default-view settings.

🎡 I don't like the reminders-sound.

No problem! You can choose to change the sound as detailed right here.

🌎 How can I set the app to my native language?

Any.do can be translated to a wide variety of languages! You can change the app's language in the mobile and desktop apps right from your settings screen as detailed here.

πŸ€” Why is my language not available in the app?

Any.do uses a crowdsourcing platform to translate the app and offers different language options under the Settings menu in the mobile and desktop apps. However, as our users are our translators, not all languages are currently translated and at times certain translations might not be accurate. If you would like to join our translation team and add more strings in your language, we would be honored to have you! Please go here to see further details.

πŸ”  Can I help Any.do translate/localize the app?

We would love to have you join our Translators Community! To translate the Any.do app, you can join the Any.do Translator Community. Make sure you're able to translate one of the supported languages. Open your app and go to Settings > Any.do Community > Help Translate Any.do. You will then be brought to a website where you can choose what languages you're able to help with and sign-up. You can also access the sign-up form by clicking here.

πŸ’Ύ Why can’t I move Any.do to my Android SD card?

The reason for this is that limitations apply to apps installed on the SD card by the Android operating system. One of those limitations is not being able to schedule alerts, which is a core feature for a successful To-Do list. Therefore, at this time the app does not support this option.

πŸͺ« What should I do if Any.do is draining my Android device battery?

Do you have a battery saving app? This could be the origin of any drainage issue. As Any.do continues running syncing processes to make sure your tasks are up to date, the battery saving app sees Any.do running in the background it and shuts it down. Then, Any.do restarts and this creates a cycle of shutting down and restarting the application, leading to extra battery consumption. If you have a battery saving app, please go into its settings and mark Any.do as an exception.

πŸ“³ Why is my β€˜shake to erase’ not working?

First, make sure the option is turned on in your app’s in the Android app’s Settings (toggle β€œShake” to β€œON”). The shake to erase feature only works in portrait mode, sometimes when the phone is being shaken, it switches to landscape mode. This can cause the shake to erase feature not to work. Try turning off the auto-rotate feature, then try shaking it again.

Note: This is an Android feature only.

↔ Do you offer RTL (right-to-left) support?

On the desktop and web versions, right-to-left languages are fully supported.
However, RTL support is not yet fully implemented on the mobile app.

πŸ—£ How do I access voice settings from my keyboard?

Looking to access voice settings from your keyboard? Make sure your mobile device is set up properly by following the instructions below.

πŸ“± Activating voice control on Android

  • Using Google Keyboard:

    1. Navigate to Settings > Language & input.

    2. Select Google Keyboard/Gboard.

    3. Tap Preferences.

    4. Toggle the Voice input key switch.

  • Using Device Native Keyboard:

    1. Navigate to Settings > Language & input.

    2. Choose "Virtual keyboard" or "On-screen keyboard."

    3. Tap "Manage Keyboards."

    4. Toggle Google voice typing.

Note: Install Google Keyboard from the Play Store if needed. You can learn more about it on this Google article.

πŸ“± Activating voice control on iOS

  1. Enable Dictation: Settings > General > Keyboard > Enable Dictation > On.

  2. Enable Siri: Settings > Siri > On > Enable Siri.

  3. Restart your phone.

Note: Remove 3rd party keyboard apps if the speaker icon doesn't appear.

🎨 How can I change the app's background/theme?

You can easily change background on the web app and themes on the mobile apps per the details here. Be advised that some backgrounds/themes are available for upgraded users only (Premium/Workspace (Teams)/Family).

Note: At this time there is no option to upload personal images as backgrounds.

πŸŒ† How can I make the "discarding wallpaper in X..." go away?

If you change the background of the desktop or web app and you have a free account you will get a message "discarding wallpaper in 30 seconds" as this is a premium feature. You will get to test the feature to see if you like it. To remove the message you can change it back to a free background or click the "upgrade now" and press "No Thanks" or the gray X.


πŸ—ΊοΈ Navigation

Navigating the app is the first thing we recommend learning here when starting your productivity journey with Any.do! There are some basic screens that can serve you greatly in getting things done, which we encourage you to try out as you first engage with the app.

Check out the following suggestions to our users' most common queries regarding navigation issues:

πŸ”‘ How do I log-in/log-out of the app?

Simple! The log-in screen is the first one you'll see when launching the app (as long as you're not already logged-in). Make sure to use the same log-in option and credentials you used when first creating your account in order to ensure your data will sync properly.

To log-out of the app, just go to Settings - Profile πŸ™‚

For more details about logging in and out of your account, check out this article.

🏠 What is the home view and how do I get there?

The Home view on mobile is where you will find all of the essential tabs for your lists/boards/spaces and shortcuts for the collective views (Calendar/ 7 Days/ All Tasks/ My Day). The home view can be launched from any of the app's screens by tapping the Home 🏠 icon on the left lower corner.

On desktop, the home view can be found on your left-side-menu, providing the same navigation options.

πŸ“… How do I get to the calendar?

Simple! Go to the Home view on the mobile app and select the Calendar tab. On desktop, just click My Calendar from your left-side-menu.

πŸ‘ What are the collective views?

The collective views are the 7 Days, All Tasks and Calendar views. These views collect all of your tasks from your personal lists and board and display them in a convenient way for you to easily review your upcoming items.

βš–οΈ What is the difference between the All Tasks and 7 Days view?

The 7 Days View collects all of your board/personal tasks that are assigned with a reminder/due date within the next 7 days.

The All Tasks view will display all items, regardless of their due dates/reminders (if any) in a Time or List view.

🧐 Why can't I see all my tasks in the 7 days view?

If you have a task that has a reminder/due date farther than the next 7 days, it will not show in this view until it's more close to that date. Tasks which have no due-date/reminder will not show at all in this view as it is based on this data only.

To view all your items from all of your lists/boards please use the All Tasks view instead.

πŸ”€ Why do tasks move/shift positions in my All Tasks/7 Days views?

These views are time-based and as such, tasks will move between time-categories according to their due dates. To learn all about task-progression, please see here.

πŸ”† What's the difference between the Today view and My Day?

My Day is a daily planning experience which is focused on what actually needs to get done. While there could be many tasks with due dates for the current day, it doesn't necessarily mean you will work on all of them. Those tasks will show under Today in the All Tasks but only the tasks you specifically decide to process during the current day will be showing in My Day after adding them.

If you want all the tasks due today to be in your My Day via, you may simply add them there as well. However, this view is not designed to 'catch' all. It is designed to keep you focused only on the things you really see yourself working on. You can always add additional items from Today as you power through the day, however these views are independent and do not have to correlate.

πŸ”Ž Am I able to filter my views?

You sure can! There are various filtering options available for your lists, your boards and the All Tasks/7 Days views. Click the links for more details.

🏞️ Why do things in my app look different than the FAQs?

First, make sure you are using the most up to date version of the app. If you are using the most recent version and still seeing differences, this may mean that we are testing something in the app. To improve the app as much as possible, we will sometimes run tests on certain features so that some users will see one version while other users will see another. So there is no need to worry if you are seeing any differences.

Also, if you have registered as an Any.do Super User you will receive our latest beta versions for testing, whenever they are available. This means you might see added features or changes to the app’s interface which we plan on launching soon. You will be first to enjoy these additions and we’re counting on your feedback to improve the app.

πŸ€– Why is my Android app not working in landscape mode?

In the past, Any.do supported Portrait mode only. For the convenience of our users, the app now works in Landscape mode also, excluding a few specific screens:

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