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Billing & Subscription FAQs

Get a handle on your billing and subscription questions ๐Ÿค“

Updated over 3 months ago

Whether you're exploring subscription plans, dealing with billing inquiries, or considering refunds and cancellations, we've got you covered. Discover answers to common issues and ensure your billing experience is smooth and hassle-free.


๐Ÿ’ณ Subscription Plans

๐Ÿ†“ Is Any.do free?

Yes! Any.do personal is completely free to use and offers all core functionality to our standard users.

For advanced personal features, users may subscribe to our Premium plan. Premium users can enjoy an added boost of productivity with our power tools (such as custom color tags, Advanced Recurring Reminders, unlimited Moments, WhatsApp Integration and more). To learn all about our Premium features and the differences between the standard and Premium version of the app, check out Any.do Premium.

For those who are looking to manage their Family with shared grocery lists, shared projects and easily collaborate and keep track of tasks, chores and events, Any.do Family is just what they need.

Lastly, for collaborative work and/or advanced project-management, Any.do Workspace (Teams) is the perfect plan. Any.do for Teams is a great way to manage multiple users or projects by sharing boards and board-tasks, uploading files, assigning checklist items and more through the Workspace section in your account. You can use it to group projects, manage individual teams, event planningโ€ฆ you name it!

๐Ÿ†š What is the difference between Premium, Family and Workspace?

The Premium plan is a personal plan that cannot be shared with others. The Family and Workspace plans are designed for collaborative work and/or advanced project-management. They each include all Premium features and their own set of designated feature for your home/work organizations.

For a break down of our plans and a comprehensive comparison chart see our subscription plans page.

๐ŸŒฑ Do you offer lifetime payments?

Any.do Premium, Family and Workspace can be purchased as monthly/yearly subscriptions only.

โŒ I have a Premium plan but canโ€™t access my workspace

Workspace features are blocked to premium users. Only users that have a Workspace (Teams) account can use the workspace features and boards. For more information and a comparison see our subscription plans page.

๐Ÿ“ I paid but cannot share my lists

Lists are a part of your personal space and cannot be shared with any other users (except for Smart Grocery lists in the Family plan). Keep also in mind that Any.do's collaboration features are restricted to the Workspace (Teams) and Family plans.

Within the Family Space/Workspace users are welcome to share boards and collaborate as needed.

If you do own a Workspace/Family space and still unable to share boards with other members, kindly reach out to our Support Team through the site widget or via your Any.do app (under Settings - Support).

๐Ÿ—“๏ธ I see no option for a monthly premium plan

The monthly plan should appear as one of your upgrade options per the instructions here. If you donโ€™t see a monthly option, please reach out to our support team at Any.do Settings-> Support and we will be happy to send you a direct link to upgrade.

๐Ÿค” I'm a paying user. Why am I unable to create a shares space (Family/Workspace)?

Any.do's collaboration features, including shared Spaces are restricted to the Workspace (Teams) and Family plans. Each subscription plan (Family/Workspace (Teams)) provides 1 space under which users can create shareable boards.

If you wish to upgrade your plan to Family/Workspace, please contact our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

โซ I already have a Premium plan, how can I upgrade to a Workspace/Family?

If your Premium plan is about to expire/renew, simply cancel it through your preferred payment provider as explained here. Then, once the plan has come to an end you can simply upgrade with any other option you'd prefer.

If you wish to switch immediately to another plan, simply contact our Support Team through the widget on this site or from your Any.do app (under Settings - Support) so that they can help you create a plan using your remaining credits (so that you only pay for the balance) ๐Ÿค“

๐Ÿ”“ Do I need to have a Team in order to use the Workspace?

You can create a workspace for individual use or project management without having a team. With a workspace plan, you will have access to advanced workspace features. However, if you want to collaborate with others, you can easily add team members and manage their permissions within the workspace.

โœ๏ธ I want to change my monthly plan to a yearly plan

No problem! You can simply cancel the monthly plan and upgrade to yearly at the end of the billing period. Alternatively, you can reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐Ÿ“ฑ๐Ÿ’ป I have several devices, do I need to purchase a plan for each device?

The app is account based so you only need to buy one plan per account. The status of your plan will reflect on all platforms as long as you log in with the same credentials!

๐Ÿ“š Can I have more than one Workspace?

Yes, you can create more than one workspace but each workspace is billed separately and has its own plan. To learn more see the billing page.

๐Ÿง My subscription plan is showing as TMobile and I cannot cancel it.

It sounds like you have been gifted a Premium subscription (completely for free) by TMobile ๐ŸŽ This is a free Premium plan that will simply expire - without any charges or any need for payment details - by the end of the period.

If you wish to have it cancelled and wave the free access, or require any further details about this, please feel free to submit a billing query through our Contact Form.


% Discounts and Trials

๐Ÿ†“ Do you offer a trial plan?

Absolutely! All of our plans offer trial subscriptions and you may learn how to register to a trial plan right here.

โฑ๏ธ How long is the trial period?

It depends on your plan type ๐Ÿ™‚ The Premium and Family trials are offered for 7 days, while the Teams (Workspace) plan is offered for 14 days. Certain extensions can also be made - just contact our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐Ÿ’ณ Will I be charged automatically after the trial?

The Premium and Family plan require payment details upon registering to a trial so it can renew with your preferred plan once the trial is over. However, should you choose to cancel the plan prior to the renewal date, no charges will be made whatsoever!

As to the Teams plan, it does not require any payment details and will simply cancel automatically if no payment details are provided in time. If a user did choose to add their payment details during the Teams trial, they will be billed accordingly at the renewal date (unless they cancel the plan prior to that date).

โŒ› Does the workspace offer a trial?

Yes, you can create a workspace and try it for free. To learn more see our subscription plans page.

๐Ÿง Why can't I see the Family trial option?

The Family trial is currently offered via the mobile apps only, using Google Play or Apple Subscriptions. If you're using the web/desktop apps, you will not be able to view this option. We recommend simply switching to a mobile device for the initial upgrade.

๐Ÿšซ How can I cancel a workspace trial?

If you encounter any issues with the app during the trial, please reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support). The Team will be more than happy to help solve any issue or concern!

If you still wish to cancel, you may find exact instructions per your plan and payment provider, right here.

๐Ÿ˜จ I tried to create a trial and was charged immediately

It might be that this is not your first time activating a trial period ๐Ÿ™‚ Be advised that each plan allows 1 trial period only. If you already used the trial in the past, you will be charged in full when attempting to re-register. This will also show in the final sum for payment.

For any issues with your plan, please don't hesitate to reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

โŒ› Why canโ€™t I create a Workspace trial?

Each Any.do account is eligible for one Workspace trial. If you have accidentally deleted your workspace and require another trial, we recommend reaching out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐ŸŽ“ Is there a student/ NGO/ non-profit discount?

Yes! We have a special discount for our Premium plan for organizations/ students/ educators. Please contact our Support Team with your student ID/ NGO Certificate/ Teacher ID or similar and they will send a link to our special offer.

Note: Discounts are only available for the Premium plan and do not include Workspace features.


Payments, Refunds & Cancellations

๐Ÿ’ณ What payment methods do you accept?

Depending on the platform you've upgraded through and your preferred plan, there are several options available:

  • Any.do Premium can be purchased via -

    • Google Play and Huawei AppGallery from an Android device.

    • Apple App Store via an iOS device.

    • Directly through Any.do using Stripe (accepting Visa, Mastercard, American Express, Diners, Cartes Bancaires, JCB, China Union Pay and Discover).

  • Any.do Family can be purchased via -

    • Google Play from an Android device.

    • Apple App Store via an iOS device.

    • Directly through Any.do using Stripe (accepting Visa, Mastercard, American Express, Diners, Cartes Bancaires, JCB, China Union Pay and Discover).

  • Any.do Workspace (Teams) can be purchased directly through Any.do using Stripe (accepting Visa, Mastercard, American Express, Diners, Cartes Bancaires, JCB, China Union Pay and Discover).

๐Ÿค” How can I tell what plan/provider I upgraded with?

If you're not sure which plan you've subscribed to, the following guidelines will help you to identify your plan:

  • Check the account status in your app under Settings - Profile. It will indicate if the account is Premium/ Family or Teams.

  • Check if you have a space active in your account. If so, you probably have a Family or Workspace (Teams) account.

  • Check if you have additional members in your account or if you're able to share boards. If so, you probably have a Family or Workspace (Teams) account.

  • Only Premium and Family plans can currently be upgraded via Apple and Google Play so if that's where you see your subscription/invoice your plan is mostly like one of those.

The following guidelines will help you to identifying your payment method:

  • Check the subscription details in the Web app at https://app.any.do/ from any desktop browser, under Settings - Profile. It will indicate the billing method you're using.

  • If you have an Apple, Google Play or Huawei Store accounts - check in your subscription if you can locate 'Any.do'.

  • If you own a Premium or Family plans, we recommend checking Google Play/Apple for your subscription first. If the plan is not showing there, then most odds are that your plan was created directly with us (Stripe).

  • If you own a Teams plan that your plan was created directly with us (Stripe).

  • If you recall upgrading directly with us (using a credit card), your plan is through stipe.

  • If your credit card/bank statement is showing Google Play or Apple, the plan is handled through the relevant app store.

  • If your credit card/bank statement is showing 'Any.do' only, then most odds are that your plan was created directly with us (Stripe).

If you're still not sure or need assistance, please reach out to our Support Team with your Any.do account's email address (as it appears under Settings - Profile in your app), for identification and authorization.

๐Ÿง What should I do if I was overcharged?

All plans are charged per the details in the payment screen, which requires the userโ€™s authorization. However, if you believe you were overcharged, please reach out to our Support Team here and they will be happy to review your case!

โŒ Can I cancel my plan anytime I want?

You sure can. Users have total control over their subscription plans and can opt to cancel at any point in time. Once a plan is cancelled you will continue to have access to all upgraded features until the end of the billing period.

โ“I don't understand how to cancel my plan

First, understand what subscription plan you own and which payment provider you've used per the above guidelines. Then, simply locate the relevant instructions from our cancellations page.

If you're still experiencing issues, please reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐Ÿ‘€ I cancelled my Premium subscription but I am still seeing Premium features

After cancelling your subscription you will still be able to enjoy Premium features until the original subscription expires (the day the next payment should be made). As long as you cancelled the plan per the instructions on this page, you will not be charged further.

โœŒ๐Ÿผ Why was I charged twice for my Workspace (Teams) subscription?

The workspace plan is priced on a per member, meaning that each member added to the workspace incurs an additional charge. Payments are made when a new member is added so it may look like a duplicate charge. For a billing-review, please contact our Support Team.

๐Ÿ”„ I accidentally cancelled my Apple subscription. How can I resubscribe?

Any.do users have full control over their subscription plans, and can manage them anytime! If you subscribed to the Premium plan via Apple, and then cancelled your subscription, you can always resubscribe directly via Apple, per the following steps:

  1. Go to your device Settings.

  2. Tap on your name.

  3. On OS versions older than iOS14, you may need to select โ€œiTunes & App Storeโ€, tap your Apple ID, then tap View Apple ID. You might need to sign in with your Apple ID.

  4. Select โ€œSubscriptionsโ€.

  5. Select your Any.do subscription.

  6. Here you can select the option to resubscribe.

You can also read Appleโ€™s article for further instructions on how to manage your subscription.

โ›” I just purchased a Premium plan but canโ€™t access the Premium features!

If you are unable to see the upgraded status within 5 minutes of your payment, try first to kill the app and reopen or log and and back into your account (under Settings => Profile).

If the issue persists, on the same device from which you purchased the plan please go to Any.do Settings โ†’ Profile โ†’ Restore Transactions.

If, after that, you are still not seeing them, please reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐Ÿ”„ My paid status isnโ€™t syncing on all platforms

The upgraded status is linked to the account information. The account information is available under profile in the settings menu. If you are not able to see your premium status on all platforms this could mean that you are not logged into the same account on all platforms. In this case you should log out of the platform you are not seeing the premium features on and log in to your premium account.

If you logged in using an external id for your premium account, create a password for your account and log into other platforms using the regular email+password option.

๐Ÿ’ธ I wish to get a refund

We're sorry that you're unhappy with your Any.do subscription. If you encountered any issues with the app , please reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support). The Team will be more than happy to help solve any issue or concern!

If you still wish to receive a refund, you can check your eligibility per your selected plan right here and contact our Support Team if you're eligible, through the widget on this site or from your Any.do app (under Settings - Support).

% I want a prorated refund

Any.do does not offer prorated refunds as the plan's pricing is determined by the full length of the period's subscription. Accordingly, only plans within the eligibility period will be refunded in full per our TOS.

๐Ÿ”ข Why was my workspace charged multiple times?

Your Workspace is billed per member. If you've seen multiple charges it could be that these were simply for the added members ๐Ÿ™‚ If you're still not sure about the charges, please reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐ŸŒ Can I pay in local currency or are payments only in USD?

Depending on the selected payment method, Any.do does have local-currency payment options for subscribers from around the world.

If you're using Apple/Google Play/Huawei then based on your personal settings, local currency can be an option. We recommend checking for these terms with the designated App Store including any additional fees and conversion rated applied from their end.

With direct payments, payment are available in USD only. However, in certain cases local plans can be created as well. For details, just ask our Support Team through the widget on this site or from your Any.do app (under Settings - Support).


Billing Info & Invoicing

๐Ÿค” Where can I find my invoice?

Depending on your plan and your selected payment provider, invoices will either be set automatically to you upon payment or can be easily accessed and downloaded per the details here.

Not sure which plan/provider you've upgraded with? Please see our guidelines here or reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐Ÿ“ Where can I see my billing info?

Depending on your plan and your selected payment provider, your billing info can be easily accessed and reviewed per the details here.

Not sure which plan/provider you've upgraded with? Please see our guidelines here or reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

โœ๏ธ How can I change my payment method?

Depending on your plan and your selected payment provider, your payment method can be easily accessed and edited per the details here.

Not sure which plan/provider you've upgraded with? Please see our guidelines here or reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

โœ๏ธ How can I edit my invoice details for tax purposes?

If you upgraded your plan directly with Any.do (via Stripe), then you can simply reach out to our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

As to any other payment provider (such as Google Play/Apple/Huawei), you will need to contact those services directly as Any.do does not have access to edit 3rd party invoices.

โญ Can I transfer my Premium status from one account to another?

The premium plan is for 1 account only. You can change the email address of your account to another email address that doesnโ€™t have an account already associated with it. You can change your email on the Profile page of the mobile apps. Simply tap on the pencil to the right of your email and begin typing.

Regarding any issue, please contact our Support Team through the widget on this site or from your Any.do app (under Settings - Support).

๐Ÿ”€ Can I remove and add members from my workspace? Will it cost more?

Adding more members to your workspace will increase the number of seats in your plan and will accordingly result in additional charges. Conversely, if you remove members and add the same number of members back, you will not be charged extra as long as the total number of seats remains the same.

๐Ÿงฎ How is my billing calculated if I remove a workspace member?

The billing for teams subscription is calculated per workspace, each workspace is billed separately by the number of seats in each billing cycle. If you have a monthly plan and remove a member, the billing will be calculated by the number of members you have left for the next month. If you have a yearly subscription and remove a member the billing will be by the number of members you have left for the next year.

๐Ÿ”„ Will my plan auto-renew?

Per our TOS subscription plans renew automatically unless they were set to cancel prior to the renewal date. For more information feel free to check our this page.

๐Ÿ”” Will I get a reminder before my next payment?

As this is stated in the terms of our payment plans, we do not send notifications regarding renewals just like similar apps. An invoice will be automatically sent to the preferred address upon payment. To view plan details see the workspace management page.

โœ‰๏ธ Where can I change the email the invoice is sent to?

From the workspace management menu under the desktop app setting. Open the invoice area and you will be able to change the email from there.

๐Ÿ‘‹ What is a member? Who is considered a workspace member?

Space members are your team's collaborators. Every member added to the workspace will become part of the collective, access all workspace features and can be added to boards and tasks. The admin is responsible for paying for all the members.

โœ… Does the Workspace admin pay for all members?

Yes, in the workspace plan, the admin is responsible for paying for all the seats. The workspace plan operates under a single subscription. For more information regarding the plans see the subscription plans page.

๐Ÿ‘ฅ Can our workspace have more than one admin?

Yes. the admin can assign another members as admins. This will mean they will have all of the admin access to learn more see the permissions page.

โฉ Can I transfer my workspace admin rights to another user?

Yes, as an admin you have access to the workspace management menu, from there you can assign another member admin status to they can access this menu as well. If he removes you as an admin you will no longer be able to access the workspace management menu. For more information see the permissions page.

โ›ฉ๏ธ How do I add more members to my AppSumo plan?

The amount of members that are included in the plan is based on the license. Tier 1 can have one member, tier 2 has three members and tier 3 has five members. While the license itself remains fixed, you have the flexibility to add any number of members to the workspace, and they will be incorporated as regular subscriptions.

โœจ How do I add more members to my Prime Deal plan?

The amount of members that are included in the plan is five seats. While the license itself remains fixed, you have the flexibility to add any number of members to the workspace, and they will be incorporated as regular subscriptions.

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