Get a handle on your billing and subscription questions with our troubleshooting guide. Whether you're exploring subscription plans, dealing with billing inquiries, or considering refunds and cancellations, we've got you covered. Discover answers to common issues and ensure your billing experience is smooth and hassle-free.
💳 Subscription Plans
🆓 Is Any.do a free app?
Yes! Any.do personal is completely free to use and offers all core functionality to our standard users.
For advanced personal features, users may subscribe to our Premium plan. Premium users can enjoy an added boost of productivity with our power tools (such as custom color tags, Advanced Recurring Reminders, unlimited Moments, WhatsApp Integration and more). To learn all about our Premium features and the differences between the standard and Premium version of the app, check out Any.do Premium.
For collaborative work and/or advanced project-management, Any.do Workspace is the perfect plan. Any.do for Teams is a great way to manage multiple users or projects by sharing boards and board-tasks, uploading files, assigning checklist items and more through the Workspace section in your account. You can use it to group projects, manage individual teams, event planning…you name it.
🆚 What is the difference between Premium and Workspace?
The Premium plan is a personal plan that cannot be shared with others. The Workspace plan is for collaborative work and/or advanced project-management. It includes all Premium features (so there's no need to subscribe to both plans if you're upgrading to Workspace).
For more information and a comparison chart see our subscription plans page.
🌱 Do you offer lifetime payments?
Currently, we have subscription plans, we might offer lifetime payments as a special offer. We will certainly promote it once it becomes available.
❌ I have a Premium plan but can’t access my workspace
Workspace features are blocked to premium users. Only users that have a Workspace (Teams) account can use the workspace features and boards. For more information and a comparison see our subscription plans page.
🗓️ I see no option for a monthly premium plan
Open Any.do Settings-> Profile-> “Upgrade to Premium”, If you don’t see a monthly plan please reach out to our support team at Any.do Settings-> Support and we will be happy to send you a personal upgrade link.
🤔 I'm a paid user. Why am I unable to create a workspace?
⏫ I already have a Premium plan, how can I upgrade to a workspace?
All you need to do is create a workspace and add your payment details. As the workspace plan has all of the Premium features included you can simply cancel the personal premium plan and contact our Support Team so they can add any remaining credits to your new plan.
🔓 Do I need to have a Team in order to use the Workspace?
You can create a workspace for individual use or project management without having a team. With a workspace plan, you will have access to advanced workspace features. However, if you want to collaborate with others, you can easily add team members and manage their permissions within the workspace.
✏️ I want to change my monthly plan to a yearly plan
No problem! You can simply cancel the monthly plan and upgrade to yearly at the end of the billing period. Alternatively, you can reach out to our Support Team to have your monthly plan credited under a new yearly plan 🙂
📱💻 I have several devices, do I need to purchase a plan for each device?
The app is account based so you only need to buy one plan per account. The status of your plan will reflect on all platforms as long as you log in with the same credentials.
% Discounts and Trials
👨👩👧👦 Do you offer a family plan?
This option will be coming soon, we will be sure to add news regarding this plan on our blog.
⌛ Does the workspace offer a trial?
Yes, you can create a workspace and try it for free. To learn more see our subscription plans page.
🚫 How can I cancel a workspace trial?
You can find detailed information on how to cancel a workspace trial by visiting the Refunds and cancellation page. This resource will guide you through the cancellation process and provide any additional information you may need. If you encounter any difficulties or have specific questions, our Support Team for further assistance.
⌛ Why can’t I create a Workspace trial?
Each Any.do account is eligible for one Workspace trial. If you have accidentally deleted your workspace and require another trial, we recommend reaching out to our Support Team for assistance.
🎓 Is there a student/ NGO/ non-profit discount?
Yes! We have a special discount for our Premium plan for organizations/ students/ educators. Please contact our Support Team with your student ID/ NGO Certificate/ Teacher ID or similar and they will send a link to our special offer.
Payments, Refunds & Cancellations
💳 What payment methods do you accept?
To learn about all accepted payment methods for Google Play, please click here.
To learn about all accepted payment methods for Huawei AppGallery, please click here.
To learn about all accepted payment methods for the Apple App Store, please click here.
The payment methods we accept via Stripe are Visa, Mastercard, American Express, Diners, Cartes Bancaires, JCB, China Union Pay and Discover.
The payment methods we accept via Stripe are Visa, Mastercard, American Express, Diners, Cartes Bancaires, JCB, China Union Pay and Discover.
🧐 I think I was overcharged
All plans are charged per the details in the payment screen, which requires the user’s authorization. However, if you believe you were overcharged, please reach out to our Support Team here and they will be happy to review your case!
👀 I cancelled my Premium subscription but I am still seeing Premium features
After cancelling your subscription you will still be able to enjoy Premium features until the original subscription expires (the day the next payment should be made). As long as you cancelled the plan per the instructions on this page, you will not be charged further.
✌🏼 Why was I charged twice?
The workspace plan is priced on a per member, meaning that each member added to the workspace incurs an additional charge. Payments are made when a new member is added so it may look like a duplicate charge. For a billing-review, please contact our Support Team.
🔄 I accidentally cancelled my Apple subscription. How can I resubscribe?
Any.do users have full control over their subscription plans, and can manage them anytime! If you subscribed to the Premium plan via Apple, and then cancelled your subscription, you can always resubscribe directly via Apple, per the following steps:
Go to your device Settings.
Tap on your name.
On OS versions older than iOS14, you may need to select “iTunes & App Store”, tap your Apple ID, then tap View Apple ID. You might need to sign in with your Apple ID.
Select your Any.do subscription.
Here you can select the option to resubscribe.
You can also read Apple’s article for further instructions on how to manage your subscription.
⛔ I just purchased a Premium plan but can’t access the Premium features
If you are unable to see the upgraded status within 5 minutes of your payment, try first to kill the app and reopen or log and and back into your account (under Settings => Profile).
If the issue persists, on the same device from which you purchased the plan please go to Any.do Settings → Profile → Restore Transactions.
If, after that, you are STILL not seeing them, please contact our Support Team here with your invoice/statement and they will make sure you get access to right away.
🔄 My paid status isn’t syncing on all platforms
The premium status is linked to the account information. The account information is available under profile in the settings menu. If you are not able to see your premium status on all platforms this could mean that you are not logged into the same account on all platforms. In this case you should log out of the platform you are not seeing the premium features on and log in to your premium account.
If you logged in using an external id for your premium account, create a password for your account and log into other platforms using the regular email+password option.
Billing Info & Invoicing
🤔 Can’t find my invoice + don't remember which payment method I’ve used
To get an invoice for a subscription upgraded directly with Any.do: log into the Web app at https://app.any.do (from a desktop browser) or via the desktop apps with your Premium account. Then, go to Settings – Profile – Manage Subscription. From there, you can download and send all your invoices to your email.
Google play invoice: please check out this article https://support.google.com/store/answer/6160235?hl=en
Apple store invoice: please check out this article
Huawei app gallery invoice: please check out this article
You can view your invoice in the workspace management menu under the desktop app setting.
📝 Where can I see my billing info?
To view your billing information via Google Play:
Receipts and invoices from Google Play are sent to you via email after your purchase. You can also find it on the Google Play Store app under Account and tap Purchase history.
To view your billing information via App Store:
Receipts and invoices from the App Store are sent to you via email after your purchase. You can also find it from your mobile Settings app, tap your name->”Media & Purchases” and sign in as needed ->Tap “Purchase History”. On Mac devices, open the Music app or iTunes -> from the menu bar at the top of the screen, choose “Account”, then click “View My Account” ->scroll down to “Purchase History”-> click on ‘See All’.
To view your billing information via Huawei AppGallery:
From the AppGallery click “My”-> Go to the Account center page-> Select Payment and purchases > Purchase history ->Find the payment record, and click on Billing details.
To view billing info and access invoices via Stripe:
Open the Web App-> Go to app Settings ->Go to ‘My Profile’ ->Choose Manage Subscription. From there, you can download and send all your invoices to your email.
You can view your billing info and billable seats from the workspace management menu under the desktop app setting.
✏️ How can I change my payment method?
If you paid for your subscription via the Google Play Store go to settings-> payment methods.
If you paid for your subscription via the App Store go to Settings app, tap your name-> payment & shipping.
If you paid for your subscription via the AppGallery, go to Settings > tap HUAWEI ID, and go to Account center > Payment and purchases > Bank cards and Click Add in the upper right corner.
Open Any.do Settings on the Web app -> tap on ‘Manage Workspace' click on your current payment method to change it.
🧾 Where can I change or add invoicing details for tax purposes?
If you paid for your premium subscription via Stripe you can contact our support team via App Settings-> Support and send the details you would like to add to your invoice.
If you paid for your premium subscription via the Google Play Store contact them directly here. If you paid for your premium subscription via the App Store go to Settings app, tap your name-> payment & shipping -> add shipping address. If you paid for your premium subscription via the AppGallery, go to Settings > tap HUAWEI ID, and go to Account center > add address.
⏭ Can I transfer my Premium status from one account to another?
The premium plan is for 1 account only. You can change the email address of your account to another email address that doesn’t have an account already associated with it. You can change your email on the Profile page of the mobile apps. Simply tap on the pencil to the right of your email and begin typing. Or please contact our team here and we can move the premium status to another account.
🔀 Can I remove and add members from my workspace, will it cost more?
Adding more members will increase the number of seats and may result in additional charges. Conversely, if you remove members and add the same number of members back, you will not be charged extra as long as the total number of seats remains the same.
🧮 How is my billing calculated if I remove a workspace member?
The billing for teams subscription is calculated per workspace, each workspace is billed separately by the number of seats in each billing cycle. If you have a monthly plan and remove a member, the billing will be calculated by the number of members you have left for the next month. If you have a yearly subscription and remove a member the billing will be by the number of members you have left for the next year.
🔄 Will my plan auto-renew?
🔔 Will I get a reminder before my next payment?
As this is stated in the terms of our payment plans, we do not send notifications regarding renewals just like similar apps. An invoice will be automatically sent to the preferred address upon payment. To view plan details see the workspace management page.
✉️ Where can I change the email the invoice is sent to?
From the workspace management menu under the desktop app setting. Open the invoice area and you will be able to change the email from there.
🗂️ Workspace management
👋 What is a member? Who is considered a workspace member?
Space members are your team's collaborators. Every member added to the workspace will become part of the collective, access all workspace features and can be added to boards and tasks. The admin is responsible for paying for all the members.
✅ Does the Workspace admin pay for all members?
Yes, in the workspace plan, the admin is responsible for paying for all the seats. The workspace plan operates under a single subscription. For more information regarding the plans see the subscription plans page.
👥 Can our workspace have more than one admin?
Yes. the admin can assign another members as admins. This will mean they will have all of the admin access to learn more see the permissions page.
⏩ Can I transfer my workspace admin rights to another user?
Yes, as an admin you have access to the workspace management menu, from there you can assign another member admin status to they can access this menu as well. If he removes you as an admin you will no longer be able to access the workspace management menu. For more information see the permissions page.
📚 Can I have more than one Workspace?
Yes, you can create more than one workspace but each workspace is billed separately and has its own plan. To learn more see the billing page.
⛩️ How do I add more members to my AppSumo plan?
The amount of members that are included in the plan is based on the license. Tier 1 can have one member, tier 2 has three members and tier 3 has five members. While the license itself remains fixed, you have the flexibility to add any number of members to the workspace, and they will be incorporated as regular subscriptions.